—— Run into issues on Safe Lock? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: If the decoy password option is missing after your purchase, try restarting the app. Close the app completely by swiping it away in the app... ⇲
Fix: Ensure that both your iPhone and the device you are transferring from are connected to the same WiFi network. Sometimes, being on different... ⇲
Fix: If you find that basic features are locked after your trial, check if you are logged into the correct account that had the trial. Sometimes... ⇲
Fix: As a workaround, you can save photos one at a time if you do not wish to subscribe. Open each photo, then use the export or save option to s... ⇲
Fix: If video playback is crashing, first ensure that your app is updated to the latest version. Go to the App Store and check for updates. If an... ⇲
Fix: To manually organize your photos by date, you can create folders within the app and label them by date. This will allow you to sort your pho... ⇲
Fix: To avoid accidental deletions, make a habit of backing up your photos before deleting any folders. You can export the contents of the folder... ⇲
Fix: If images are not fitting the screen properly, try adjusting the zoom settings within the app. Pinch to zoom in or out on the image to see i... ⇲
Fix: If the app is prompting you for a review, you can simply ignore the prompt. You can continue using the app without providing a review, and y... ⇲
Fix: If the app fails to open after uploading photos, try restarting your iPhone. This can clear temporary glitches that may be causing the app t... ⇲