fix problems on My Invisalign [iphone]

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—— Run into issues on My Invisalign? Get help pending when official support gets back to you!

My Invisalign
Info:
company: Align Technology, Inc.
: https://www.invisalign.com/
Chat with our AI-based My Invisalign Support
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Network issue

My Invisalign requires internet connection to launch

Fix: Ensure that your device has a stable internet connection before launching the app. If you frequently find yourself without internet, conside... ⇲
 
Login issue

Frequent login/authentication issues

Fix: Make sure your app is updated to the latest version, as updates often fix bugs related to login issues. Additionally, check your internet co... ⇲
 
Bugs issue

Timer stops or fails to start

Fix: Check for any app updates that may address bugs related to the timer. If the timer fails to start, try closing the app completely and reopen... ⇲
 
Account issue

Inability to combine multiple accounts

Fix: Check the app settings to see if there is an option to link or merge accounts. If not, keep separate records for each account until a featur... ⇲
 
Camera issue

Photo functionality is unreliable

Fix: Ensure that the app has permission to access your camera and photo library in your device settings. If the app is still unreliable, try rest... ⇲
 
Settings issue

Difficult to change wear time for current day

Fix: Look for a specific section in the app dedicated to daily wear time adjustments. If you cannot find it, consult the help section or user gui... ⇲

Inability to reset timer for the current day

Fix: Check the app settings to see if there is an option to reset the timer. If not, consider keeping a manual log of your wear times until a res... ⇲

Overly strict compliance definition

Fix: Review the app's compliance guidelines to understand the requirements better. If you find them too strict, consider keeping a personal log o... ⇲
 
Customization issue

Default reminder time cannot be customized

Fix: Check the app settings to see if there is an option to change reminder times. If not, consider setting a separate alarm on your phone to rem... ⇲

Limited editing options for photos

Fix: Explore other photo editing apps available on your device that can provide more editing features before uploading to the Invisalign app. O... ⇲
 
Slow issue

My Invisalign is slow to load

Fix: Try clearing the app's cache or data in your device settings. This can help improve loading times. Additionally, ensure that your device has... ⇲
 
UI issue

Back button often does not work

Fix: If the back button is unresponsive, try closing the app completely and reopening it. This can sometimes reset the app's functionality. OR... ⇲

My Invisalign interface feels outdated

Fix: Familiarize yourself with the current layout and features of the app. Sometimes, understanding how to navigate the interface can improve you... ⇲
 
Features issue

No way to track anticipated progress

Fix: Keep a manual log of your treatment progress, including dates and any changes you notice. This can help you visualize your progress over tim... ⇲
 
Notifications issue

Notifications do not make noise

Fix: Check your device's notification settings to ensure that notifications for the Invisalign app are enabled and set to make sound. You can do... ⇲
 
Compatibility issue

No watch app available

Fix: Consider using your phone's timer or reminder features as a workaround until a watch app is developed. OR If you have a smartwatch, explo... ⇲
 
Updates issue

Inconsistent performance after OS updates

Fix: After an OS update, try uninstalling and reinstalling the app to ensure compatibility with the new system. This can often resolve performanc... ⇲
 
Crashes issue

My Invisalign crashes or fails to open

Fix: Try restarting your device to clear any temporary issues that may be causing the app to crash. If the problem persists, uninstall and reinst... ⇲
 
Support issue

Lack of useful FAQs for new users

Fix: Explore the app's help section thoroughly, as it may contain information that is not immediately obvious. You can also search online for use... ⇲
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 what users are saying
Good experience
95.2%

Neutral
2.6%

Bad experience
2.2%

~ from our NLP analysis of 59,325 combined software ratings.

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 Private Data My Invisalign collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Financial Info
    • Contact Info
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics