fix problems on CoinTracker [iphone]

—— Run into issues on CoinTracker? Get help pending when official support gets back to you!

CoinTracker – Crypto Portfolio

Info:

company: Nino Finance, Inc.

: https://help.cointracker.io

: www.cointracker.io

Chat with our AI-based CoinTracker Support

🛠️ Common CoinTracker Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

CoinTracker struggles to load correct balances

Fix: 1. Ensure you have a stable internet connection. Check your Wi-Fi or cellular data settings. 2. Close the app completely and restart it. On... ⇲

Timescale changes do not refresh balances

Fix: 1. After changing the timescale, manually refresh the app by pulling down on the screen to trigger a refresh. 2. Ensure that you are connect... ⇲

Slow issue

Slow to update transactions

Fix: 1. Ensure that your internet connection is stable. 2. Manually refresh the transaction list by pulling down on the screen. 3. Check if there... ⇲

Bugs issue

Inaccurate wallet monitoring

Fix: 1. Double-check the wallet addresses you have added to ensure they are correct. 2. Refresh the wallet data by pulling down on the screen or... ⇲

Incorrect transaction recording

Fix: 1. Review your transaction history in the app to identify any discrepancies. 2. Manually edit or delete incorrect transactions by selecting... ⇲

Bugs in timespan buttons

Fix: 1. Restart the app to see if the issue resolves itself. 2. Check for app updates in the App Store, as updates may fix bugs. OR 1. If the... ⇲

Double counting of transactions

Fix: 1. Review your transaction history for duplicates and manually delete any that are counted twice. 2. Ensure that you are not importing the s... ⇲

Inaccurate portfolio values

Fix: 1. Ensure that all your transactions are accurately recorded and that wallet addresses are correct. 2. Manually adjust the portfolio values... ⇲

Support issue

Poor customer support

Fix: 1. Check the app's FAQ or help section for common issues and solutions. 2. Utilize community forums or user groups for advice from other use... ⇲

UI issue

Rendering issues in iOS app

Fix: 1. Ensure your iOS is updated to the latest version. Go to Settings > General > Software Update. 2. Restart your iPhone to clear any tempora... ⇲

Login issues with app

Fix: 1. Ensure you are entering the correct username and password. Use the 'Forgot Password' feature if necessary. 2. Check your internet connect... ⇲

Pricing issue

High pricing for limited features

Fix: 1. Review the features you are using and consider if you can manage with the free version or a lower-tier subscription. 2. Look for any prom... ⇲

Features issue

Limited tax features

Fix: 1. Use the available tax features to their fullest by ensuring all your transactions are accurately recorded. 2. Keep track of your transact... ⇲

Updates issue

Delayed updates for new purchases

Fix: 1. Manually refresh the app by pulling down on the screen after making a new purchase. 2. Ensure that your internet connection is stable.... ⇲

Lack of updates since 2020

Fix: 1. Regularly check the App Store for any updates to the CoinTracker app. 2. Stay informed about any news or announcements from the app devel... ⇲

Security issue

Security concerns with data leaks

Fix: 1. Ensure that you are using a strong, unique password for your account. 2. Enable two-factor authentication if available for added security... ⇲