fix problems on I24NEWS [iphone]

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—— Run into issues on I24NEWS? Get help pending when official support gets back to you!

i24NEWS
Info:
company: i24news SARL
: https://www.i24news.tv/en/contact
: www.i24news.tv
Chat with our AI-based i24NEWS Support
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Crashes issue

Frequent crashes and lockups

Fix: 1. Update the app to the latest version available in the App Store. 2. If the app continues to crash, try resetting all settings by going to... ⇲
 
Ads issue

Too many ads disrupt user experience

Fix: 1. Look for an option within the app settings to reduce or manage ad preferences. 2. Consider using an ad-blocking app if available, but be... ⇲

Ads block text

Fix: 1. Try rotating your device to landscape mode to see if the layout changes and allows better visibility of text. 2. Check if there are any s... ⇲
 
Network issue

Inconsistent live access

Fix: 1. Check your internet connection to ensure it is stable. 2. Try logging out of the app and logging back in to refresh your session. OR 1... ⇲
 
Bugs issue

Bugs make scrolling and reading difficult

Fix: 1. Update the app to the latest version to ensure you have the most recent bug fixes. 2. Clear the app cache by deleting and reinstalling th... ⇲
 
UI issue

Limited article visibility

Fix: 1. Check if there are any filters applied within the app that limit article visibility. Adjust these settings to show more content. 2. Ensur... ⇲

Cluttered interface

Fix: 1. Explore the app settings for options to customize the interface or reduce clutter, such as hiding certain sections or features. 2. Famili... ⇲
 
Settings issue

Language selection issues

Fix: 1. Go to the app settings and look for language preferences. Change the language to your desired option. 2. If the language option is not av... ⇲
 
Installation issue

Reinstallation required frequently

Fix: 1. Ensure your iPhone has enough storage space to run the app smoothly. Delete unnecessary files or apps if storage is low. 2. Regularly che... ⇲
 
Support issue

Customer service issues

Fix: 1. Look for FAQs or help sections within the app that may address common issues. 2. Use any available in-app support features to submit your... ⇲
 
Updates issue

Content often outdated

Fix: 1. Refresh the app regularly by pulling down on the content feed to load the latest articles. 2. Check for any settings related to content u... ⇲
 
Notifications issue

Notifications delayed

Fix: 1. Go to Settings > Notifications > i24NEWS and ensure that notifications are enabled. Check if the alert style is set to banners or alerts.... ⇲

Spam alerts instead of real news

Fix: 1. Go to the app settings and adjust your notification preferences to limit alerts to only important news. 2. Unsubscribe from any unnecessa... ⇲
 
Account issue

Inability to watch live without subscription confirmation

Fix: 1. Ensure you are logged into your account and that your subscription is active. Check your account settings for subscription status. 2. If... ⇲
 
Video issue

Video playback issues

Fix: 1. Check your internet connection to ensure it is stable. Switch between Wi-Fi and cellular data if necessary. 2. Clear the app cache by del... ⇲
 
Content issue

No English language broadcasts available

Fix: 1. Check the app settings for language options and ensure English is selected. 2. If English broadcasts are not available, consider using a... ⇲
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 what users are saying
Good experience
57.9%

Bad experience
36.3%

Neutral
5.8%

~ from our NLP analysis of 259 combined software ratings.

 Switch to these Alternatives:
The Times of Israel
The Jerusalem Post
Haaretz English Edition
Red Alert : Israel
Israel News: Breaking Stories
ILTV News
ynet
NEWSRAEL
JPOST - Israel News
Tzofar - Red Alert

 Private Data i24NEWS collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Identifiers
    • Diagnostics

  Cost of Subscriptions
  1. Monthly Subscription: $4.99 Monthly Subscription for the application
  2. Monthly subscription: $4.99 Monthly Subscription
  3. Monthly Subscription: $4.99 Monthly Subscription