fix problems on ARTE.tv [iphone]

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—— Run into issues on ARTE.tv? Get help pending when official support gets back to you!

ARTE.tv
Info:
company: ARTE.TV
: https://www.arte.tv/sites/en/corporate/users-guide/contact/
: www.arte.tv
Chat with our AI-based ARTE.tv Support
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Video issue

Videos cropped and subtitles cutoff

Fix: 1. Check the video settings within the ARTE.tv app. Look for any options related to video display or subtitle settings. Adjust these setting... ⇲
 
Registration issue

Mandatory registration for bookmark function

Fix: 1. If you want to use the bookmark function, create an account by following the registration process in the app. This usually involves provi... ⇲
 
Content issue

Content has decreased over time

Fix: 1. Regularly check the app for new content updates. Sometimes, content is rotated out and new content is added. 2. Explore different catego... ⇲

Limited content availability

Fix: 1. Use a VPN service to access content that may be restricted in your region. Choose a server location where ARTE.tv has more content availa... ⇲

No access to US content

Fix: 1. Use a VPN service to connect to a server in a country where ARTE.tv content is available. This can help you bypass regional restrictions.... ⇲
 
Compatibility issue

AirPlay stopped working

Fix: 1. Ensure that both your iPhone and the AirPlay device (like Apple TV) are connected to the same Wi-Fi network. 2. Restart both your iPhone... ⇲

Useless in the US

Fix: 1. Use a VPN to access content that may be restricted in the US. This can help you access a broader range of content. 2. Explore other stre... ⇲
 
Crashes issue

Apple TV app crashing

Fix: 1. Restart your Apple TV by unplugging it from the power source, waiting for a few seconds, and then plugging it back in. 2. Check for upda... ⇲
 
Settings issue

Language options limited to German and French

Fix: 1. Check the app settings to see if there are any language preferences you can adjust. Sometimes, language options are hidden in the setting... ⇲
 
Screen issue

Black screen when selecting language

Fix: 1. Restart the ARTE.tv app and try selecting the language again. 2. Ensure that your iPhone's software is up to date by going to Settings >... ⇲
 
Ads issue

False advertisement

Fix: 1. Review the app's content library and see if there are any discrepancies. If you find content that was advertised but is not available, ta... ⇲
 
UI issue

Play button not displaying

Fix: 1. Restart the ARTE.tv app to see if the play button reappears. 2. Check if your iPhone's software is up to date by going to Settings > Gen... ⇲
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 what users are saying
Good experience
88.2%

Bad experience
8.0%

Neutral
3.8%

~ from our NLP analysis of 262 combined software ratings.

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 Private Data ARTE.tv collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics