fix problems on Kangaroo [iphone]

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—— Run into issues on Kangaroo? Get help pending when official support gets back to you!

Kangaroo: Simple Home Security
Info:
company: ROO INC
: https://heykangaroo.com/contact-us
: heykangaroo.com
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Bugs issue

Inaccurate motion detection

Fix: 1. Adjust Motion Sensitivity: Open the Kangaroo app, go to settings, and look for motion detection sensitivity options. Increase or decrease... ⇲
 
Notifications issue

Notifications for irrelevant motion

Fix: 1. Customize Notification Settings: In the app, go to settings and customize the notification preferences. You may be able to set specific z... ⇲
 
UI issue

Full screen pop-up interferes with usability

Fix: 1. Check App Settings: Look for options in the app settings that may allow you to disable or minimize pop-ups. 2. Use Landscape Mode: If th... ⇲

Limited sensor history view

Fix: 1. Check App Settings: Look for options in the app that may allow you to expand the history view or adjust the time frame for which you can... ⇲
 
Network issue

Connection lost errors

Fix: 1. Check Wi-Fi Signal: Ensure that your camera is within range of your Wi-Fi router. If the signal is weak, consider moving the router close... ⇲

Difficulties connecting to Wi-Fi

Fix: 1. Check Wi-Fi Credentials: Ensure that you are entering the correct Wi-Fi password during setup. 2. Move Closer to Router: If possible, mo... ⇲
 
Compatibility issue

Inconsistent integration with Google Home

Fix: 1. Re-link Google Home: Open the Google Home app, go to settings, and unlink the Kangaroo service. Then, re-link it to refresh the connectio... ⇲
 
Crashes issue

Kangaroo shuts down during setup

Fix: 1. Ensure Sufficient Storage: Check your iPhone's storage by going to Settings > General > iPhone Storage. If storage is low, delete unneces... ⇲
 
Account issue

Cannot set multiple locations with one account

Fix: 1. Create Separate Accounts: If you need to manage multiple locations, consider creating separate accounts for each location. This may requi... ⇲
 
Support issue

Poor customer service

Fix: 1. Utilize In-App Resources: Check if the app has a help section or FAQ that may address your concerns. 2. Join User Forums: Look for onlin... ⇲
 
Battery issue

Battery drain issues

Fix: 1. Check Background App Refresh: Go to Settings > General > Background App Refresh and disable it for the Kangaroo app to save battery. 2.... ⇲
 
Camera issue

Delayed image capture

Fix: 1. Check Camera Settings: In the app, look for settings related to image capture speed and adjust them if possible. 2. Ensure Strong Wi-Fi... ⇲
 
Payments issue

Limited functionality without subscription

Fix: 1. Explore Free Features: Familiarize yourself with the features available without a subscription to maximize their use. 2. Consider a Tria... ⇲
 
Audio issue

Siren volume is too low

Fix: 1. Check Volume Settings: In the app, look for settings related to the siren volume and adjust it to a higher level if possible. 2. Test in... ⇲
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 what users are saying
Good experience
90.2%

Bad experience
5.2%

Neutral
4.6%

~ from our NLP analysis of 7,165 combined software ratings.

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 Private Data Kangaroo collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Contacts
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content

  Cost of Subscriptions
  1. Camera Protect Annual 250: $23.99 Camera Protect Annual 250
  2. Complete Protect Annual 1000: $99.99 Complete Protect Annual 1000
  3. Porch Protection Annual: $23.99 Porch protection, free for 1 year.
  4. Camera Protect Annual 250: $23.99 Camera Protect Annual 250
  5. Kangaroo Complete Yearly: $98.99 Complete home monitoring, free for 2 weeks.
  6. Kangaroo Complete Monthly: $9.99 Professional home monitoring, rookie pricing.
  7. Porch Protection Annual 300: $23.99 Porch Protection Annual 300
  8. Camera Protect Annual 250: $23.99 Camera Protect Annual 250
  9. Porch Protection Annual: $23.99 Porch protection, free for 2 weeks.
  10. Kangaroo Complete Monthly: $9.99 Professional home monitoring, rookie pricing.