fix problems on IXL [iphone]

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—— Run into issues on IXL? Get help pending when official support gets back to you!

IXL - Math, English, & More
Info:
company: IXL Learning
: https://www.ixl.com/help-center
: www.ixl.com
Chat with our AI-based IXL Support
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Settings issue
Lack of clear instructions

Fix: Before starting a new section or activity, look for any introductory videos or text that may provide context. If these are lacking, try to b... ⇲
 
Glitches issue
Glitches in handwriting recognition

Fix: Ensure that your device's software is up to date, as updates often fix bugs. Go to Settings > General > Software Update to check for updates... ⇲
 
Bugs issue
Inconsistent scoring system

Fix: Keep track of your scores manually for a few sessions to identify patterns. This can help you understand how the scoring works and adjust yo... ⇲
 
Gameplay issue
Repetitive questions with little variation

Fix: If you find the questions repetitive, try to set specific goals for each session, such as mastering a particular topic or skill, to make the... ⇲
High stress and anxiety for users

Fix: Set a timer for study sessions to limit the amount of time spent on the app, which can help reduce feelings of overwhelm. Take regular break... ⇲
No engaging features like music or rewards

Fix: Create a personal reward system outside the app. For example, set goals and reward yourself with a treat or activity after completing a cert... ⇲
Excessive time required to complete assignments

Fix: Break assignments into smaller, manageable chunks. Set a timer for each chunk to keep yourself focused and prevent burnout. OR Prioritize... ⇲
Difficulty in understanding advanced topics

Fix: Seek out supplementary materials, such as textbooks or online courses, that cover the same advanced topics in a different format to enhance... ⇲
Lack of interactive or engaging content

Fix: Incorporate hands-on activities related to the topics you are studying. For example, use physical objects for math problems to make learning... ⇲
 
Video issue
Poorly explained video tutorials

Fix: Watch the videos at a slower speed if the option is available, allowing you to absorb the information better. You can also pause frequently... ⇲
 
Account issue
Limited access for parents to create accounts

Fix: Check if there is a parent portal or settings option within the app that allows for account creation. Sometimes, this feature is hidden in t... ⇲
 
Support issue
Inadequate support for learning disabilities

Fix: Explore the app's accessibility settings to see if there are features that can assist with learning disabilities, such as text-to-speech or... ⇲
 
Feedback issue
Unclear feedback on incorrect answers

Fix: After answering a question incorrectly, take a moment to review the explanation provided. If it’s unclear, try to research the topic online... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
82.1%

Bad experience
14.8%

Neutral
3.1%

~ from our NLP analysis of 159,343 combined software ratings.

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 Private Data IXL collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. IXL - Math and English: $19.99 Parents can sign up and add up to 2 children. They will get unlimited math and language arts practice in all grade levels, and access new skills that we release during the subscription period. All of their practice data is saved in our online storage.