fix problems on PCloud [iphone]

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—— Run into issues on PCloud? Get help pending when official support gets back to you!

pCloud - Cloud Storage
Info:
company: PCLOUD LTD
: http://pcloud.com
: pcloud.com
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Payments issue

Difficult refund process

Fix: To navigate the refund process more easily, keep a record of your purchase details, including the date, amount, and payment method. This inf... ⇲
 
Support issue

Robotic customer support

Fix: For quicker responses, utilize the pCloud help center and FAQ section, which may have answers to common issues. This can save time compared... ⇲
 
Privacy issue

Limited access to password protected files

Fix: To access password-protected files, ensure you have the correct password. If you forget it, check if there is a password recovery option ava... ⇲
 
Uploads issue

Slow upload speeds

Fix: To improve upload speeds, try uploading files during off-peak hours when internet traffic is lower. This can lead to faster upload times.... ⇲

Auto-uploading RAW photos as JPEGs

Fix: Check the app settings for the auto-upload feature and see if there is an option to change the format of uploaded photos. If not, consider d... ⇲
 
Syncing issue

Confusing file sharing process

Fix: To share files more easily, familiarize yourself with the sharing options in the app. Tap on the file you want to share, select the share ic... ⇲
 
Compatibility issue

Issues with HEIC image support

Fix: If HEIC images are not displaying correctly, convert them to JPEG format using a conversion app or online service before uploading them to p... ⇲

Mobile app not optimized

Fix: To improve the app's performance, try uninstalling and reinstalling the pCloud app. This can clear any bugs or issues that may be causing th... ⇲
 
Bugs issue

Incorrect file creation dates

Fix: To address incorrect file creation dates, manually adjust the file properties after uploading. You can do this by right-clicking the file in... ⇲
 
Storage issue

Limited space options

Fix: If you find the space options limited, consider organizing your files more efficiently by deleting unnecessary files or moving them to anoth... ⇲
 
Security issue

Lack of two-factor authentication

Fix: To enhance security, use a strong, unique password for your pCloud account and change it regularly. This can help protect your account even... ⇲
 
Downloads issue

Inability to download all tracks

Fix: To download multiple tracks, try selecting them in bulk by tapping and holding on one track, then selecting others. Look for a download opti... ⇲
 
Login issue

Difficulties logging in with Apple account

Fix: Ensure that you are using the correct Apple ID and password. If you have forgotten your password, use the Apple ID recovery options to reset... ⇲
 
UI issue

Files not displaying correctly in activity monitor

Fix: Refresh the activity monitor by closing and reopening the app. This can help it display the current status of your files accurately. OR C... ⇲

No option to copy files to clipboard

Fix: As a workaround, you can use the share feature to send files to another app or location instead of copying them to the clipboard. OR Cons... ⇲

Photos and videos lumped together

Fix: To manage your media more effectively, create separate folders for photos and videos within pCloud and manually sort your files into these f... ⇲

Inability to scroll quickly through photos

Fix: Try using the thumbnail view instead of the list view, as this can make it easier to navigate through your photos quickly. OR If the app... ⇲
 
Customization issue

Limited creative photo management features

Fix: Explore third-party photo management apps that can integrate with pCloud for more creative options, such as editing and organizing photos.... ⇲
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 what users are saying
Good experience
91.9%

Bad experience
5.1%

Neutral
3.0%

~ from our NLP analysis of 6,139 combined software ratings.

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 Private Data pCloud collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Premium: $4.99 pCloud Premium Plan
  2. Premium Plus: $9.99 pCloud Premium Plus Plan
  3. pCloud Encryption: $4.99 pCloud Encryption Subscription
  4. Premium: $49.99 pCloud Premium Plan
  5. Premium: $4.99 pCloud Premium Plan
  6. Premium Plus: $99.99 pCloud Premium Plus Plan
  7. Premium: $4.99 pCloud Premium Plan
  8. Premium: $199.99 pCloud Premium Plan
  9. Premium Plus: $399.99 pCloud Premium Plus Plan
  10. pCloud Encryption: $49.99 pCloud Encryption Subscription