fix problems on Convo VRS [iphone]

—— Run into issues on Convo VRS? Get help pending when official support gets back to you!

Convo VRS

Info:

company: Convo

: https://support.convorelay.com/

: convorelay.com

Chat with our AI-based Convo VRS Support

🛠️ Common Convo VRS Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot connect to server

Fix: 1. Check your internet connection: Ensure that your Wi-Fi or cellular data is working properly. You can do this by trying to load a website... ⇲

Long loading times

Fix: 1. Clear app cache: Go to your iPhone settings, find the Convo VRS app, and clear its cache if the option is available. This can help improv... ⇲

Video issue

Video quality is pixelated

Fix: 1. Check your internet speed: Use a speed test app to check your internet connection. If the speed is low, try switching to a different netw... ⇲

Camera issue

Interpreters cannot see users

Fix: 1. Check camera permissions: Go to your iPhone settings, find the Convo VRS app, and ensure that camera access is enabled. If it’s not, enab... ⇲

Network issue

Calls frequently hang up

Fix: 1. Ensure a stable internet connection: Check your Wi-Fi or cellular data connection. If it’s unstable, try switching networks or moving clo... ⇲

Difficulties reconnecting after disconnection

Fix: 1. Use the app's reconnect feature: If available, use the reconnect button within the app to attempt to re-establish the call. OR 2. Rest... ⇲

Inconsistent performance on WiFi and LTE

Fix: 1. Test both connections: Switch between Wi-Fi and LTE to see which one provides better performance. If Wi-Fi is slow, consider resetting yo... ⇲

UI issue

Convo VRS not intuitive for less tech-savvy users

Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with its layout and features. Look for a help or tuto... ⇲

No visual reference for business map

Fix: 1. Use external mapping services: Utilize Google Maps or Apple Maps to find business locations and then use Convo VRS for communication. O... ⇲

Customization issue

Limited features for non-signers

Fix: 1. Explore available features: Check the app settings to see if there are any features that can be enabled for non-signers that you may not... ⇲

Registration issue

Registration process is extensive

Fix: 1. Prepare necessary information: Before starting the registration, gather all required information (like ID, contact details) to streamline... ⇲

Compatibility issue

Lack of Apple Watch support

Fix: 1. Use your iPhone: For now, rely on your iPhone for all functionalities of the Convo VRS app until Apple Watch support is added in future u... ⇲

Search issue

Inability to search with tags

Fix: 1. Use keywords: Instead of tags, try using keywords in the search function to find relevant content or contacts. OR 2. Organize contacts... ⇲

Updates issue

Connection issues after updates

Fix: 1. Restart your device: After an update, restart your iPhone to ensure all new settings and features are properly initialized. OR 2. Rein... ⇲

Support issue

Insufficient number of interpreters

Fix: 1. Schedule calls in advance: If possible, book your calls ahead of time to ensure an interpreter is available when you need them. OR 2.... ⇲

Poor customer support responsiveness

Fix: 1. Use alternative support channels: If available, try reaching out through social media or community forums for quicker responses. OR 2.... ⇲

Security issue

Security features not updated

Fix: 1. Review app permissions: Regularly check the app permissions in your iPhone settings to ensure they are set appropriately for your securit... ⇲

Crashes issue