fix problems on TruHearing App [iphone]

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—— Run into issues on TruHearing App? Get help pending when official support gets back to you!

TruHearing App
Info:
company: Sivantos Pte. Ltd.
: https://www.truhearing.com/contact/
: www.truhearing.com
Chat with our AI-based TruHearing App Support
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Bugs issue

Inability to track steps accurately

Fix: Check if the app has permission to access motion and fitness data. Go to Settings > Privacy > Motion & Fitness and ensure TruHearing is enab... ⇲

Inconsistent usage time tracking

Fix: Check if the app is running in the background. Go to Settings > TruHearing and ensure Background App Refresh is enabled. OR Restart your... ⇲
 
Audio issue

Volume control not functioning for left and right separately

Fix: Check the app settings to see if there is an option to adjust volume for each ear separately. If not, ensure that the hearing aids are prope... ⇲

Overly sensitive sound slider

Fix: Adjust the sensitivity settings within the app if available. Look for options that allow you to customize the sound settings to your prefere... ⇲

Crackling sound during phone calls in loud areas

Fix: Try adjusting the noise reduction settings in the app. Look for options that enhance clarity in noisy environments. OR Move to a quieter... ⇲

No bass when streaming music

Fix: Check the equalizer settings in the music app you are using. Adjust the bass settings to enhance sound quality. OR Try using a different... ⇲

Inconvenient volume and balance reset

Fix: Check if there is an option in the app settings to save your preferred volume and balance settings. If available, enable this feature. OR... ⇲
 
UI issue

TruHearing App not user-friendly

Fix: Familiarize yourself with the app by exploring all its features. Consider looking for online tutorials or user guides that can help you navi... ⇲
 
Freezing issue

TruHearing App freezes or shows white screen after update

Fix: Force close the app by swiping up from the bottom of the screen and swiping the TruHearing app off the screen. Then, reopen the app. OR I... ⇲
 
Network issue

Limited Bluetooth range

Fix: Ensure there are no physical obstructions between your iPhone and the hearing aids. Walls and electronic devices can interfere with Bluetoot... ⇲

Difficulties connecting to phone

Fix: Ensure that your iPhone's software is up to date. Go to Settings > General > Software Update and install any available updates. OR Reset... ⇲
 
Accessibility issue

Accessibility issues for visually impaired users

Fix: Enable VoiceOver on your iPhone by going to Settings > Accessibility > VoiceOver and turning it on. This can help navigate the app more easi... ⇲
 
Features issue

No 'find my hearing aid' feature

Fix: Consider using a third-party app that offers a 'find my device' feature, if compatible with your hearing aids. OR Keep your hearing aids... ⇲
 
Settings issue

Inability to adjust settings without phone

Fix: Check if your hearing aids have manual controls. Many models allow for basic adjustments directly on the device. OR Consider using a diff... ⇲
 
Battery issue

Battery performance issues

Fix: Check if the app is consuming excessive battery by going to Settings > Battery and reviewing the usage. If it is high, consider limiting bac... ⇲
 
Updates issue

TruHearing App requires daily opening to update

Fix: Enable Background App Refresh for TruHearing by going to Settings > General > Background App Refresh and ensuring it is turned on for the ap... ⇲
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 what users are saying
Good experience
78.9%

Bad experience
12.6%

Neutral
8.5%

~ from our NLP analysis of 2,735 combined software ratings.

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 Private Data TruHearing App collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics