fix problems on Carla Car Rental [iphone]

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—— Run into issues on Carla Car Rental? Get help pending when official support gets back to you!

Carla Car Rental - Rent a Car
Info:
company: Kasaba Bilgi Teknolojileri Ticaret A.S.
: https://www.rentcarla.com
: www.rentcarla.com
Chat with our AI-based Carla Car Rental Support
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Payments issue

Hidden fees added during checkout

Fix: 1. Review Pricing Breakdown: Before finalizing your reservation, carefully review the pricing breakdown provided during checkout. Look for a... ⇲

Confusing terms regarding payment methods

Fix: 1. Review Payment Options: Before booking, check the payment methods section in the app to understand which cards are accepted. 2. Read FAQ... ⇲

Problems with credit and debit card acceptance

Fix: 1. Verify Card Compatibility: Check the app for a list of accepted credit and debit cards to ensure your card is eligible. 2. Contact Your... ⇲

Inability to apply credits for future rentals

Fix: 1. Check Credit Policy: Review the app's policy on applying credits to ensure you understand how and when they can be used. 2. Use the App'... ⇲
 
Support issue

Poor customer service response times

Fix: 1. Use In-App Support: Utilize the in-app support feature for quicker responses, as it may prioritize your request over email. 2. Check FAQ... ⇲

Inconsistent communication from support

Fix: 1. Document Your Queries: Keep a record of your communications with support, including dates and times, to help track responses. 2. Use Mul... ⇲

Long wait times for customer support responses

Fix: 1. Use In-App Support: Utilize the in-app support feature for potentially faster responses compared to email. 2. Check Support Hours: Ensur... ⇲
 
Account issue

Difficulty in canceling reservations

Fix: 1. Access Your Reservations: Go to the 'My Reservations' section in the app to find your booking. 2. Follow Cancellation Steps: Look for a... ⇲

Lack of clarity on insurance coverage

Fix: 1. Review Insurance Options: During the booking process, carefully read the insurance options provided. Look for detailed descriptions of wh... ⇲

Reservation issues at pickup locations

Fix: 1. Confirm Reservation Details: Double-check your reservation details in the app to ensure everything is correct before heading to the picku... ⇲

Unreliable reservation confirmations

Fix: 1. Check Email and App Notifications: Ensure you check both your email and the app for confirmation messages. Sometimes confirmations may be... ⇲
 
Customization issue

Limited options for underage drivers

Fix: 1. Check Age Requirements: Review the app's terms regarding age restrictions for drivers to understand what options are available. 2. Look... ⇲
 
Ads issue

Misleading promotional offers

Fix: 1. Read the Fine Print: Always read the terms and conditions associated with promotional offers to understand any limitations or requirement... ⇲
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 what users are saying
Good experience
90.2%

Bad experience
7.4%

Neutral
2.3%

~ from our NLP analysis of 34,663 combined software ratings.

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 Private Data Carla Car Rental collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics