fix problems on Capital Group PlanPremier401k [iphone]

​

—— Run into issues on Capital Group PlanPremier401k? Get help pending when official support gets back to you!

Capital Group PlanPremier401k
Info:
company: Empower Retirement, LLC
: https://www.capitalgroup.com/retirement/pp/participant/contactus.html
Chat with our AI-based Capital Group PlanPremier401k Support
   Hello! How can I assist you?  

characters left:
 
UI issue

Difficult to add or edit income streams

Fix: Try using the web version of the Capital Group PlanPremier401k for adding or editing income streams, as it may offer a more user-friendly in... ⇲

Capital Group PlanPremier401k interface is clunky

Fix: Restart your iPhone to clear temporary glitches that may be causing the app to run slowly or appear clunky. OR Consider adjusting your iP... ⇲

Imprecise contribution input method

Fix: Double-check the input fields for any formatting requirements. Ensure you are entering contributions in the correct format (e.g., no commas... ⇲

Old version was easier to navigate

Fix: Look for any user guides or tutorials that may help you adapt to the new version. Sometimes, the app may have a help section that can guide... ⇲

Birthday input format issues

Fix: Ensure you are entering your birthday in the correct format as specified in the app (e.g., MM/DD/YYYY). OR If the app allows, try using a... ⇲
 
Compatibility issue

Certain document types won't open

Fix: Check if the documents are supported by the app. If not, try downloading them to your device and opening them with a compatible app like Ado... ⇲

Limited functionality compared to website

Fix: Use the app for basic tasks and switch to the website for more complex functions. Bookmark the website for easy access. OR Check if there... ⇲

Capital Group PlanPremier401k doesn't work for many portfolios

Fix: Check if the portfolios are supported by the app. If not, use the website for managing those specific portfolios. OR Contact customer sup... ⇲
 
Security issue

Touch authentication fails

Fix: Re-enable Touch ID for the app. Go to Settings > Touch ID & Passcode, and ensure that the app is enabled under 'Use Touch ID For'. OR If... ⇲
 
Crashes issue

Capital Group PlanPremier401k crashes frequently

Fix: Make sure your iPhone has enough storage space. Go to Settings > General > iPhone Storage and delete unnecessary apps or files to free up sp... ⇲

Force closes when changing time range

Fix: Try restarting the app after changing the time range to see if it stabilizes the performance. OR If the issue persists, consider using th... ⇲
 
Account issue

Account verification issues

Fix: Ensure that you are entering the correct account information. Double-check for typos in your username or password. OR If verification fai... ⇲
 
Login issue

Capital Group PlanPremier401k doesn't recognize account credentials

Fix: Reset your password using the 'Forgot Password' feature to ensure you are using the correct credentials. OR Check if there are any update... ⇲

Login page unresponsive after update

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen, then reopen it. OR Restart your iPhon... ⇲

Log in button not working

Fix: Check if the app is updated to the latest version, as updates may fix bugs related to the login button. OR Try restarting your iPhone and... ⇲
 
Installation issue

Frequent need to delete and reinstall app

Fix: Try clearing the app's cache and data instead of deleting it. This can often resolve issues without needing a full reinstall. OR Ensure y... ⇲
 
Support issue

Inability to communicate with company

Fix: Check if the app has a built-in messaging feature or support section where you can submit inquiries or feedback. OR Use the website to fi... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
94.4%

Bad experience
3.4%

Neutral
2.2%

~ from our NLP analysis of 7,778 combined software ratings.

 Switch to these Alternatives:
Capital Group RKDirect 401k
Capital Group Pro
Private Client Services
Northwestern Mutual
LPL Account View
Transamerica Retirement App
John Hancock Retirement
Principal®
Edward Jones
HSA Bank

 Private Data Capital Group PlanPremier401k collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics