fix problems on BECU [iphone]

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—— Run into issues on BECU? Get help pending when official support gets back to you!

BECU
Info:
company: BECU
: https://www.becu.org/contact-us.aspx
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Account issue

Inaccurate account balance displayed

Fix: Refresh the account balance manually. Pull down on the account screen to refresh the data and see if the balance updates correctly. OR Ch... ⇲
 
Bugs issue

Mobile deposit feature frequently fails

Fix: Ensure that you are following the deposit guidelines. Check that the check is properly endorsed and that you are capturing a clear image of... ⇲
 
Compatibility issue

Limited functionality compared to website

Fix: Use the website for tasks that are not available in the app. Log in to your BECU account via a web browser for full functionality. OR Pro... ⇲

Difficult to link third-party accounts

Fix: Ensure that you are entering the correct login credentials for the third-party accounts. Double-check for any typos or errors. OR Try lin... ⇲

Missing features compared to competitor apps

Fix: Identify the specific features you need and look for alternative apps that offer those functionalities while still allowing you to link your... ⇲
 
Settings issue

No option to set up autopay online

Fix: Check if autopay can be set up through the website instead. Log in to your BECU account on a web browser and navigate to the payments sectio... ⇲

Inability to edit or manage certain account settings in-app

Fix: Log in to your account on the BECU website to manage account settings that are not available in the app. OR Keep a list of settings that... ⇲
 
Search issue

Lack of search function for transactions

Fix: Use the filter options available in the transactions section to narrow down your search by date or amount. OR Manually scroll through tra... ⇲
 
Features issue

Cannot create savings goals

Fix: Utilize the website to create savings goals if the app does not support this feature. Log in to your account on a web browser and navigate t... ⇲

Cannot add comments to transfers

Fix: Keep a separate note on your phone or in a notes app to track comments related to transfers until this feature is available. OR Use the w... ⇲

No option to view specific expense categories over time

Fix: Manually categorize your expenses using a spreadsheet or budgeting app that allows for tracking over time. OR Check if the website offers... ⇲
 
UI issue

User interface is confusing

Fix: Familiarize yourself with the app layout by exploring each section. Take notes on where key features are located for easier navigation in th... ⇲
 
Support issue

Customer support is unresponsive

Fix: Try reaching out during off-peak hours when support may be less busy. Early mornings or late evenings can be more effective times to contact... ⇲

No way to contact app developer

Fix: Check the app store listing for any contact information or support links that may lead to developer resources. OR Use the feedback featur... ⇲
 
Customization issue

Budgeting feature lacks customization

Fix: Track your budget manually using a spreadsheet or budgeting app that allows for more customization and then reconcile it with your BECU acco... ⇲
 
Privacy issue

No transparency in transaction details

Fix: Review transaction details on the website where more information may be available compared to the app. OR Keep a personal log of transact... ⇲
 
Crashes issue

BECU crashes or freezes during use

Fix: Update the app to the latest version. Go to the App Store, search for BECU, and tap 'Update' if available. OR Restart your iPhone. This c... ⇲
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 what users are saying
Good experience
97.7%

Bad experience
1.3%

Neutral
0.9%

~ from our NLP analysis of 64,831 combined software ratings.

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 Private Data BECU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics