fix problems on DSB [iphone]

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—— Run into issues on DSB? Get help pending when official support gets back to you!

DSB
Info:
company: DSB
: https://www.dsb.dk/kundeservice
: www.dsb.dk
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Syncing issue

Cannot save tickets to wallet

Fix: 1. Check if the app has permission to access your Wallet. Go to Settings > DSB and ensure Wallet access is enabled. 2. Try saving the ticke... ⇲
 
Account issue

DOB required for account setup

Fix: 1. If you are uncomfortable providing your DOB, check if there is an option to skip this step or use a placeholder date that meets the age r... ⇲
 
Compatibility issue

Incompatibility with many US cards

Fix: 1. Check if your card is supported by the app. Look for a list of accepted payment methods in the app's FAQ or help section. 2. Try using a... ⇲
 
Crashes issue

Crashes frequently

Fix: 1. Update the app to the latest version to fix known bugs. 2. Restart your iPhone to clear temporary files that may be causing the app to c... ⇲
 
Support issue

Report problem option does not work

Fix: 1. Try reporting the problem through the app's official website or social media channels if the in-app option fails. 2. Document the issue... ⇲
 
Payments issue

Does not accept Visa or American Express

Fix: 1. Verify if your Visa or American Express card is activated for international transactions. Contact your card issuer for assistance. 2. Tr... ⇲

Payment app only accepts Danish phone numbers

Fix: 1. If you have a Danish phone number, try using it to create an account. 2. Use a virtual phone number service that provides a Danish numbe... ⇲

Credit card addition fails

Fix: 1. Double-check the card details you are entering for accuracy, including the card number, expiration date, and CVV. 2. Ensure that your in... ⇲

Unreliable ticket purchasing process

Fix: 1. Ensure you have a stable internet connection while purchasing tickets. 2. Try purchasing tickets during off-peak hours to avoid server i... ⇲
 
Customization issue

Missing bike reservation option

Fix: 1. Check if the bike reservation feature is available in your area or if it requires a specific subscription. 2. Look for updates in the ap... ⇲
 
Login issue

Blank page on sign-in

Fix: 1. Clear the app cache by going to Settings > General > iPhone Storage > DSB > Offload App, then reinstall the app. 2. Ensure your device's... ⇲

Email recognition issues

Fix: 1. Double-check the email address you are entering for typos or errors. 2. Try using a different email address to see if the issue persists... ⇲
 
Updates issue

Lacks features of the old app

Fix: 1. Familiarize yourself with the new app's features by exploring the help section or user guide. 2. Provide feedback through the app's feed... ⇲
 
Loading issue

Error fetching departures

Fix: 1. Check your internet connection and ensure it is stable. 2. Restart the app and try fetching departures again after a few minutes. OR... ⇲
 
Search issue

Search function returns no matches

Fix: 1. Ensure you are entering the correct search terms and check for typos. 2. Try using different keywords or filters to refine your search.... ⇲

Filtering for train stops is ineffective

Fix: 1. Ensure you are using the correct filters and criteria when searching for train stops. 2. Try resetting the filters to default and then r... ⇲
 
Registration issue

No South Korea country code for ID creation

Fix: 1. If you have a South Korean number, try using a different app that supports South Korean numbers for account creation. 2. Use a virtual p... ⇲
 
UI issue

No overview of track information or outages

Fix: 1. Check the app's settings to see if there is an option to enable notifications for track information and outages. 2. Visit the official w... ⇲
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 what users are saying
Good experience
97.1%

Bad experience
1.6%

Neutral
1.3%

~ from our NLP analysis of 1,757 combined software ratings.

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 Private Data DSB collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data