fix problems on We TV [iphone]

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—— Run into issues on We TV? Get help pending when official support gets back to you!

We TV
Info:
company: WE tv LLC
: https://www.wetv.com/contact-we
: www.wetv.com
Chat with our AI-based We TV Support
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Loading issue

Content fails to load after sign-in

Fix: 1. Log out of the We TV app by going to the account settings and selecting 'Log Out'. 2. Close the app completely and reopen it. 3. Sign bac... ⇲

Buffering issues for extended periods

Fix: 1. Check your internet speed using a speed test app. If the speed is low, consider switching to a different network or contacting your ISP.... ⇲

We TV takes too long to load episodes

Fix: 1. Check your internet speed using a speed test app. If the speed is low, consider switching to a different network or contacting your ISP.... ⇲
 
Playback issue

Repeated segments during playback

Fix: 1. Try restarting the We TV app by closing it completely and reopening it. 2. If the issue persists, try watching a different show or episod... ⇲

Shows start over from the beginning

Fix: 1. Try restarting the We TV app and see if the playback issue resolves. 2. Check for app updates in the App Store that may fix playback issu... ⇲
 
Ads issue

Commercials interrupting shows improperly

Fix: 1. If commercials are interrupting at odd times, try restarting the app and see if the issue resolves. 2. Check for any app updates in the A... ⇲

Incessant ads glitching during playback

Fix: 1. Restart the We TV app to see if the ad glitching resolves. 2. Check for app updates in the App Store that may address ad playback issues.... ⇲
 
Crashes issue

We TV crashes during commercials

Fix: 1. Ensure that your iPhone is updated to the latest iOS version by going to Settings > General > Software Update. 2. Restart the We TV app a... ⇲

We TV shuts down unexpectedly

Fix: 1. Ensure that your iPhone is updated to the latest iOS version by going to Settings > General > Software Update. 2. Restart your iPhone to... ⇲
 
Login issue

Inconsistent login with TV provider

Fix: 1. Log out of the We TV app and log back in to refresh your session. 2. Ensure that your TV provider credentials are correct and up to date.... ⇲
 
Content issue

Limited content available in app

Fix: 1. Check if you are logged in with the correct TV provider that offers the content you are looking for. 2. Explore the app for any filters o... ⇲
 
Bugs issue

We TV requires frequent reopening

Fix: 1. Ensure that your iPhone is updated to the latest iOS version by going to Settings > General > Software Update. 2. Close other apps runnin... ⇲
 
Updates issue

Shows not updating weekly

Fix: 1. Check for app updates in the App Store to ensure you have the latest version. 2. Log out and log back into the app to refresh the content... ⇲
 
Compatibility issue

Casting to TV does not work

Fix: 1. Ensure that both your iPhone and the TV are connected to the same Wi-Fi network. 2. Restart both your iPhone and the TV to refresh the co... ⇲

We TV does not function on both mobile and web

Fix: 1. Ensure that you are using the latest version of the We TV app on mobile and that your web browser is updated. 2. Clear the cache and cook... ⇲
 
UI issue

We TV shows incorrect error messages

Fix: 1. Restart the We TV app to see if the error messages persist. 2. Clear the app cache by going to Settings > General > iPhone Storage, find... ⇲
 
Search issue

No search option for shows

Fix: 1. Check for app updates in the App Store, as a search feature may be added in newer versions. 2. Use the browse feature to find shows manua... ⇲
 
Glitches issue

Multiple icons created on Fire Stick

Fix: 1. Go to the Fire Stick home screen, navigate to Settings > Applications > Manage Installed Applications, and uninstall duplicate We TV apps... ⇲
 
Support issue

Developers have not addressed issues for years

Fix: 1. Regularly check for app updates in the App Store, as developers may release fixes in future updates. 2. Stay informed about any community... ⇲
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 what users are saying
Bad experience
64.1%

Good experience
32.3%

Neutral
3.6%

~ from our NLP analysis of 1,605 combined software ratings.

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 Private Data We TV collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Browsing History
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics