fix problems on WEB.DE [iphone]

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—— Run into issues on WEB.DE? Get help pending when official support gets back to you!

WEB.DE - Mail, Cloud & News
Info:
company: 1&1 Mail & Media GmbH
: http://hilfe.web.de/kundenservice/freemail.html#technik
: web.de
Chat with our AI-based WEB.DE Support
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Network issue

Not receiving emails

Fix: Check your internet connection to ensure you are connected to Wi-Fi or cellular data. If the connection is stable, try refreshing the inbox... ⇲
 
Login issue

Login issues on new iPhone

Fix: Ensure that you are entering the correct email address and password. If you have forgotten your password, use the 'Forgot Password' option t... ⇲

Requires sign-in each time

Fix: Check the app settings to see if there is an option to stay signed in. If not, consider reinstalling the app to reset its settings. OR En... ⇲
 
Updates issue

Loses emails with updates

Fix: Regularly back up your emails by exporting them to a different email client or saving important emails to a local folder. This can prevent l... ⇲
 
Ads issue

Too many ads

Fix: Consider using an ad blocker app available on the App Store to reduce the number of ads you see while using WEB.DE. Make sure to configure t... ⇲
 
Syncing issue

Sync issues

Fix: Ensure that your internet connection is stable. If you are on Wi-Fi, try switching to cellular data or vice versa to see if that resolves th... ⇲
 
Account issue

No support for multiple accounts

Fix: Consider using a third-party email client that supports multiple accounts, such as Outlook or Spark, and add your WEB.DE account there. OR... ⇲
 
Search issue

No search feature for all emails

Fix: Use the web version of WEB.DE, which may have a more robust search feature compared to the app. Access it through a browser for better funct... ⇲
 
Compatibility issue

Only supports one language

Fix: Change the language settings on your iPhone to the desired language. Go to Settings > General > Language & Region and select your preferred... ⇲
 
Customization issue

No option to save multiple profiles

Fix: Use a password manager app to store multiple login credentials securely. This way, you can easily switch between profiles by copying and pas... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
90.1%

Bad experience
5.1%

Neutral
4.8%

~ from our NLP analysis of 1,581 combined software ratings.

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 Private Data WEB.DE collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. WEB.DE Mail Plus: $3.99 Adfree, Storage, bigger attachments
  2. WEB.DE Club Membership: $6.99 1 monthPrice: $ 6.99 (€ 6.99)
  3. WEB.DE Mail Plus: $4.99 Adfree, Storage, bigger attachments
  4. Online-Speicher 30 GB: $0.99 Expand your WEB.DE Cloud by 30 GB
  5. adfree App: $1.99 Mail app without ads in your inbox
  6. TrackFree: $1.49 Use WEB.DE without ad-tracking
  7. Online-Speicher 30 GB: $0.99 Expand your WEB.DE Cloud by 30 GB
  8. WEB.DE MailPlus: $49.99 Adfree, Storage, bigger attachments
  9. WEB.DE Mail App+: $0.99 Neue exklusive Zusatz-Features mit jedem Release, z.B. höheres Kontingent an Cloud-Anhängen, Push-Benachrichtigungen für bestimmte selbst erstellte Ordner und Darstellungsoptionen.
  10. Online-Speicher 30 GB: $0.99 Expand your WEB.DE Cloud by 30 GB