fix problems on Moovit [iphone]

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—— Run into issues on Moovit? Get help pending when official support gets back to you!

Moovit: Metro & Bus Transit
Info:
company: Moovit App Global LTD
: https://moovitapp.zendesk.com/hc/en-us?utm_source=itunes_appstore&utm_medium=Organic
: www.moovit.com
Chat with our AI-based Moovit Support
   Hello! How can I assist you?  

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Bugs issue
Routes sometimes wrong

Fix: 1. Ensure that you are entering your starting point and destination correctly. Double-check the addr...

Inaccurate arrival times

Fix: 1. Check your internet connection. A weak connection can lead to delays in real-time updates. 2. Re...

Sunday schedules mixed up

Fix: 1. Verify the schedule for Sunday services on the official transit website or another reliable sourc...

Inconsistent bus arrival predictions

Fix: 1. Check your internet connection to ensure you are receiving real-time updates. 2. Refresh the app...

Bus routes overly optimistic for traffic

Fix: 1. Check the traffic conditions using a traffic app or map service before starting your journey. 2....

 
Ads issue
Ads are too frequent

Fix: 1. Check if there is an option to limit ad frequency in the app settings. Some apps allow you to adj...

Ads obstruct content

Fix: 1. Try rotating your device to landscape mode, which may help in displaying content without obstruct...

Ad-free option not effective

Fix: 1. Check if you have properly activated the ad-free option in the app settings. Sometimes, it requir...

Aggressive advertising

Fix: 1. Look for any settings in the app that allow you to adjust ad preferences or limit ad exposure. 2...

 
Freezing issue
App freezes

Fix: 1. Force close the app by swiping it away in the app switcher and then reopen it. 2. Restart your i...

 
Network issue
Real-time tracking issues

Fix: 1. Ensure that your location services are enabled for Moovit. Go to Settings > Privacy > Location Se...

 
Crashes issue
App crashes mid-travel

Fix: 1. Make sure your app is updated to the latest version. Go to the App Store and check for updates....

 
Customization issue
Limited customization for favorite stations

Fix: 1. Check the app settings to see if there are options to customize your favorite stations. Some apps...

 
Support issue
No option to report service outages

Fix: 1. Check the app for any feedback or help section where you might be able to report issues. 2. Use...

 
UI issue
Confusing step-by-step preview

Fix: 1. Take your time to familiarize yourself with the app's interface. Explore the step-by-step navigat...

Difficult to navigate for new users

Fix: 1. Spend some time exploring the app's features and settings to familiarize yourself with its layout...

  Have a specific unlisted Problem? resolve your issue below:
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 what users are saying
Good experience
91.6%

Bad experience
6.7%

Neutral
1.7%

~ from our NLP analysis of 47,430 combined software ratings.

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 Private Data Moovit collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Search History

  Cost of Subscriptions
  1. Monthly plan: $2.99 Billed monthly
  2. 12 month plan: $17.99 Billed annually
  3. 6 month plan: $13.49 Billed every 6 month
  4. 12 month plan: $11.99 Billed annually
  5. 12 month plan: $8.99 Billed annually
  6. 6 month plan: $9.99 Billed every cycle
  7. Monthly plan: $0.99 Billed monthly
  8. 12 month plan: $15.99 Billed annually
  9. 12 month plan: $19.99 Billed annually
  10. 3 month plan: $6.99 Billed every 3 months