fix problems on Broadview FCU [iphone]

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—— Run into issues on Broadview FCU ? Get help pending when official support gets back to you!

Broadview FCU Mobile App
Info:
company: Broadview Federal Credit Union
: https://www.broadviewfcu.com/contact-us
: www.broadviewfcu.com
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Bugs issue

Overdue bills displayed incorrectly

Fix: 1. Refresh the App: Pull down on the screen to refresh the app data. This can help update the overdue bills displayed. OR 2. Review Bill... ⇲
 
Screen issue

Hyper mode screen refreshing

Fix: 1. Disable Hyper Mode: If there is an option in the app settings to disable hyper mode or any similar feature, try turning it off to see if... ⇲
 
Account issue

Mortgage portal issues

Fix: 1. Access via Browser: If the mortgage portal is not functioning in the app, try accessing it through a web browser on your iPhone instead.... ⇲

Inability to separate personal and joint accounts

Fix: 1. Use Account Nicknames: If the app allows, assign different nicknames to your accounts to help differentiate between personal and joint ac... ⇲

Difficulties with account linking

Fix: 1. Double-Check Credentials: Ensure that you are entering the correct login credentials for the accounts you are trying to link. OR 2. Cl... ⇲

Inability to view true account balance easily

Fix: 1. Check Account Settings: Ensure that your account settings are configured to display the true balance, including pending transactions. O... ⇲
 
Payments issue

Inability to apply extra principal payments correctly

Fix: 1. Check Payment Options: Ensure you are selecting the correct payment option for extra principal payments in the app. Sometimes, there may... ⇲

Delayed mobile deposits

Fix: 1. Check Deposit Limits: Ensure you are within the deposit limits set by the app, as exceeding these may cause delays. OR 2. Retry Later:... ⇲

Frequent card denials despite sufficient balance

Fix: 1. Check Card Settings: Review your card settings in the app to ensure there are no restrictions or alerts that may be causing the denials.... ⇲
 
UI issue

Terms and conditions link does not return to payment page

Fix: 1. Manually Navigate: After reviewing the terms and conditions, manually navigate back to the payment page using the app's back button or me... ⇲

UI is buggy and not intuitive

Fix: 1. Familiarize with the App: Spend some time exploring the app to understand its layout and features better, which may help you navigate it... ⇲

Pending transactions not clearly indicated

Fix: 1. Check Transaction History: Go to the transaction history section and look for any filters that may help you view pending transactions mor... ⇲

Inconsistent color scheme and branding

Fix: 1. Adjust Display Settings: Check your iPhone's display settings to ensure that color filters or accessibility options are not affecting how... ⇲
 
Customization issue

Limited notes field for transfers and deposits

Fix: 1. Use Abbreviations: If the notes field is limited, try using abbreviations or shorthand to convey your message within the character limit.... ⇲

Nickname selection issues

Fix: 1. Try Different Nicknames: If the app is not accepting your preferred nickname, try variations or abbreviations. OR 2. Restart the App:... ⇲
 
Support issue

High fees and poor customer service

Fix: 1. Review Fee Structure: Check the app for a breakdown of fees and see if there are options to avoid them, such as maintaining a minimum bal... ⇲

Long wait times for customer support

Fix: 1. Use Self-Service Options: Utilize the app's self-service features to resolve issues without needing to contact support. OR 2. Call Dur... ⇲
 
Compatibility issue

Broadview FCU only works in landscape mode on iPad

Fix: 1. Lock Orientation: If the app only works in landscape, lock your iPad in landscape mode to avoid switching back and forth. OR 2. Use iP... ⇲
 
Security issue

No secure messaging feature

Fix: 1. Use Alternative Communication: If secure messaging is not available, consider using email or phone calls for sensitive communications.... ⇲
 
Updates issue

Lack of features compared to previous app

Fix: 1. Explore All Features: Spend time exploring the app to ensure you are aware of all available features, as some may be hidden in menus. O... ⇲
 
Login issue

Inability to access transactions without phone verification

Fix: 1. Enable Remember Device: If prompted, select the option to remember your device for future logins to reduce verification requests. OR 2... ⇲

No face recognition option for login

Fix: 1. Enable Touch ID: If your device supports it, enable Touch ID for quicker access to the app in the settings. OR 2. Use Password Manager... ⇲
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 what users are saying
Good experience
94.5%

Neutral
3.6%

Bad experience
2.0%

~ from our NLP analysis of 41,198 combined software ratings.

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 Private Data Broadview FCU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics