fix problems on DI.FM [iphone]

​

—— Run into issues on DI.FM? Get help pending when official support gets back to you!

DI.FM - Electronic Music Radio
Info:
company: Digitally Imported, Inc.
: http://www.di.fm/support/
: www.di.fm
Chat with our AI-based DI.FM Support
   Hello! How can I assist you?  

characters left:
 
Audio issue

Music drops out frequently

Fix: Check your internet connection. Ensure you are connected to a stable Wi-Fi network or have a strong mobile data signal. If you are on Wi-Fi,... ⇲

Playback stops when phone locks

Fix: Go to your phone's settings and navigate to the 'Display' or 'Screen Timeout' settings. Increase the timeout duration to prevent the phone f... ⇲

Live shows rarely play as intended

Fix: Check the schedule for live shows on the DI.FM website to ensure you are tuning in at the correct time. Sometimes, shows may be delayed or r... ⇲

Audio quality not optimal for high volume

Fix: Adjust the equalizer settings within the app if available. Look for an 'Audio Settings' or 'Equalizer' option to enhance sound quality based... ⇲
 
Downloads issue

No offline listening option

Fix: If offline listening is not supported, consider using a third-party app that allows you to record streams. Research and choose a reputable a... ⇲
 
Network issue

Chromecast connection issues

Fix: Ensure that both your iPhone and Chromecast are connected to the same Wi-Fi network. Restart both devices to refresh the connection. Then, t... ⇲

Frequent buffering issues

Fix: Switch to a different Wi-Fi network or move closer to your router to improve signal strength. If using mobile data, ensure you have a strong... ⇲
 
Ads issue

Pop-up ads disrupt listening experience

Fix: Consider upgrading to the premium version of the app, which typically removes pop-up ads and provides a smoother listening experience. OR... ⇲
 
Crashes issue

DI.FM crashes or fails to log in

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for DI.FM, and check for updates. If the app is up to dat... ⇲
 
Customization issue

Limited organization functions for user preferences

Fix: Explore the app's settings to see if there are options to customize your listening experience. Look for features like 'Favorites' or 'Playli... ⇲
 
Support issue

Customer support is unresponsive

Fix: Check the app's FAQ or help section for common issues and solutions. Many times, user forums or community discussions can provide answers to... ⇲
 
Bugs issue

Inconsistent premium service functionality

Fix: Log out of your account and log back in to refresh your subscription status. Sometimes, this can resolve issues with premium features not fu... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
84.8%

Bad experience
11.3%

Neutral
3.9%

~ from our NLP analysis of 711 combined software ratings.

 Switch to these Alternatives:
Beatport - Music for DJs
FRISKY
SomaFM Radio Player
Techno Radio+
Mixcloud - Music, Mixes & Live
Geedeon Radio - Deep EDM Music
LITT Live Radio
Radio Record: Dance Music
Carbon - Underground Electro
Luna Deep - Prime music wave

 Private Data DI.FM collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Identifiers
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Premium Membership: $7.99 Our premium membership includes higher quality audio and removes all ads.
  2. Premium Membership: $7.99 Includes higher quality audio and removes ads
  3. Premium Membership: $8.99 Includes higher quality audio and removes ads
  4. Premium Membership: $9.49 Includes higher quality audio and removes ads
  5. Premium Membership: $8.99 You can cancel at any time
  6. Premium Membership: $40.00 Premium DI.FM Membership
  7. Premium Membership: $69.99 Includes higher quality audio and removes ads
  8. Premium Membership: $9.49 Includes higher quality audio and removes ads
  9. Premium Membership: $89.99 Includes higher quality audio and removes ads
  10. Premium Membership: $79.99 Our premium membership includes higher quality audio and removes all ads.