fix problems on HiByMusic [iphone]

—— Run into issues on HiByMusic? Get help pending when official support gets back to you!

HiByMusic

Info:

company: Dongguan Hiby Music Technology Co., Ltd.

: http://www.hiby.com/

Chat with our AI-based HiByMusic Support

🛠️ Common HiByMusic Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

HiByMusic crashes frequently

Fix: 1. Update the App: Go to the App Store, search for HiByMusic, and check if there is an update available. If so, update the app as developers... ⇲

DLNA function does not work

Fix: 1. Check Network Connection: Ensure that your iPhone and the DLNA device are connected to the same Wi-Fi network. 2. Restart DLNA Device: Po... ⇲

Bugs issue

Inconsistent sorting of tracks

Fix: 1. Check Sorting Settings: In HiByMusic, go to the settings menu and check the sorting options. Ensure you have selected the desired sorting... ⇲

UI issue

Album art issues

Fix: 1. Update Album Art: Manually update the album art by selecting the album in HiByMusic, tapping on the album art area, and choosing to edit... ⇲

Folder view sorting issues

Fix: 1. Check Folder Settings: In HiByMusic, navigate to the folder view settings and ensure that the sorting method is set correctly (e.g., by n... ⇲

Limited UI quality

Fix: 1. Update App: Check for updates in the App Store, as newer versions may improve UI quality. 2. Adjust Display Settings: Go to Settings > Di... ⇲

Network issue

Bluetooth connection drops

Fix: 1. Re-pair Bluetooth Device: Go to Settings > Bluetooth, find your Bluetooth device, and select 'Forget This Device.' Then, re-pair it by pu... ⇲

Search issue

Search function is problematic

Fix: 1. Reindex Music Library: Go to Settings > Library > Reindex Music Library to refresh the search index. 2. Check File Names: Ensure that the... ⇲

Compatibility issue

Incompatibility with certain devices

Fix: 1. Check Compatibility: Verify that the devices you are trying to connect with are compatible with HiByMusic. Refer to the user manual or th... ⇲

HiByMusic does not recognize Apple Music library

Fix: 1. Check Permissions: Go to Settings > HiByMusic and ensure that it has permission to access your music library. 2. Refresh Library: Try ref... ⇲

Battery issue

Poor battery performance

Fix: 1. Close Background Apps: Double-click the home button and swipe up on apps to close them, which can help conserve battery life. 2. Adjust A... ⇲

Messages issue

Chinese pop-up messages

Fix: 1. Change Language Settings: Go to Settings > HiByMusic > Language and select your preferred language. 2. Check iPhone Language: Ensure your... ⇲

Audio issue

Playback issues with DSD DoP

Fix: 1. Check File Compatibility: Ensure that the DSD DoP files are compatible with HiByMusic. 2. Update App: Make sure you are using the latest... ⇲

Gapless playback not functioning

Fix: 1. Check Playback Settings: Go to Settings > Playback and ensure that the gapless playback option is enabled. 2. Update App: Ensure you are... ⇲

No volume control for coax output

Fix: 1. Check Device Settings: Ensure that the device you are using with coax output has its own volume control settings. 2. Use External DAC: If... ⇲

Syncing issue

Music scanning fails

Fix: 1. Check File Locations: Ensure that your music files are stored in a location that HiByMusic can access. 2. Refresh Library: Go to Settings... ⇲

Playlist does not update with file moves

Fix: 1. Refresh Playlist: Go to the playlist and refresh it by navigating away and back to it. 2. Rebuild Playlist: If the playlist does not upda... ⇲

Customization issue

No crossfade feature

Fix: 1. Check Settings: Go to Settings > Playback and look for any options related to crossfade. If not available, this feature may not be suppor... ⇲

Notifications issue

Inconsistent language in notifications

Fix: 1. Change Language Settings: Go to Settings > HiByMusic > Language and select your preferred language. 2. Restart the App: Close and reopen... ⇲

Freezing issue

HiByMusic freezes during use

Fix: 1. Update App: Ensure you have the latest version of HiByMusic, as updates often fix freezing issues. 2. Restart Your Device: Restart your i... ⇲

Slow issue

Slow and spartan UI

Fix: 1. Update App: Check for updates in the App Store, as newer versions may improve UI performance. 2. Clear Cache: Clear the app cache to impr... ⇲