fix problems on SriHome [iphone]

—— Run into issues on SriHome? Get help pending when official support gets back to you!

SriHome

Info:

company: Shenzhen Sricctv Technology Co., Ltd.

: https://www.sricam.com/service_support.html

Chat with our AI-based SriHome Support

🛠️ Common SriHome Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Controls for settings are not user friendly

Fix: Take time to explore the settings menu thoroughly. Look for a user manual or online resources that provide a guide on how to navigate the se... ⇲

Alerts do not work properly

Fix: Check the notification settings on your iPhone. Go to Settings > Notifications > SriHome and ensure that notifications are enabled. Also, ch... ⇲

Camera issue

Camera moves by itself

Fix: Check if the camera has a motion detection feature enabled. If so, try disabling it in the settings to see if that resolves the issue. OR... ⇲

Cannot view the camera

Fix: Ensure that your internet connection is stable. Try switching between Wi-Fi and mobile data to see if the issue persists. OR Check if the... ⇲

Camera stops working after updates

Fix: Check for any additional updates for the app or your iPhone. Go to the App Store and check for updates for SriHome, and also check for iOS u... ⇲

Screenshot capture not saving photos

Fix: Check your iPhone's storage settings to ensure there is enough space to save screenshots. If storage is low, delete unnecessary files or app... ⇲

Pan/zoom not available in multi-screen mode

Fix: Check the app settings to see if there is an option to enable pan/zoom in multi-screen mode. If not, this feature may not be supported. OR... ⇲

Updates issue

Error messages after update

Fix: Clear the app cache. Go to Settings > General > iPhone Storage, find SriHome, and select 'Offload App'. This will clear the cache without de... ⇲

Firmware update fails

Fix: Ensure that your device is connected to a stable Wi-Fi network and has sufficient battery life before attempting the update again. OR Try... ⇲

Settings issue

No brightness control for IR

Fix: Check the camera settings within the app to see if there is an option to adjust IR brightness. If not, this feature may not be available.... ⇲

Recording and alarm functions are not integrated

Fix: Check the app settings to see if there is an option to link recording and alarm functions. If not, you may need to manually set alarms and r... ⇲

Video issue

Cannot save videos

Fix: Ensure that you have sufficient storage space on your iPhone. Go to Settings > General > iPhone Storage to check available space. OR Try... ⇲

Video playback is difficult

Fix: Ensure that your internet connection is stable. A weak connection can cause playback issues. Try switching to a stronger Wi-Fi signal or usi... ⇲

Offline issue

Offline access issues

Fix: Ensure that the app has been set up to allow offline access. Check the app settings for any options related to offline mode. OR Download... ⇲

Notifications issue

Receiving alerts for other devices

Fix: Check the app settings to ensure that you are only subscribed to alerts for your specific devices. Unsubscribe from any unnecessary alerts.... ⇲

Registration issue

Email registration fails

Fix: Double-check the email address you are using for registration. Ensure there are no typos and that the email format is correct. OR Try usi... ⇲

Account creation fails

Fix: Ensure that you are using a strong and valid password that meets the app's requirements. Try creating the account again with a different pas... ⇲

Crashes issue

SriHome crashes on open

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then reopen the app. OR Restart your... ⇲

Visitor management crashes

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs that cause crashes. OR Clear the app cache or reinstall... ⇲

Network issue

WiFi QR connect issues

Fix: Ensure that the QR code is clear and properly formatted. Try scanning it in good lighting conditions. OR Manually enter the Wi-Fi credent... ⇲

Signal disconnects frequently

Fix: Check your Wi-Fi signal strength. If it’s weak, try moving closer to the router or resetting the router. OR Consider changing the Wi-Fi c... ⇲

UI issue

User unfriendly QR code scanning

Fix: Ensure that the camera lens is clean and unobstructed. This can improve scanning accuracy. OR Try moving closer to the QR code or adjusti... ⇲

Account issue

Cannot add a password

Fix: Check the app settings to see if there is an option to set a password. If not, this feature may not be available. OR Try updating the app... ⇲

SriHome logs out unexpectedly

Fix: Check your internet connection. A weak connection can cause the app to log out. Ensure you have a stable connection. OR Reinstall the app... ⇲

Privacy issue

Privacy concerns with the product

Fix: Review the app's privacy settings and adjust them according to your comfort level. Disable any features that you feel compromise your privac... ⇲

Slow issue