fix problems on The New York Times [iphone]

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—— Run into issues on The New York Times? Get help pending when official support gets back to you!

The New York Times
Info:
company: The New York Times Company
: https://help.nytimes.com/hc/en-us/articles/360007626393-iOS-
: www.nytimes.com
Chat with our AI-based The New York Times Support
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Slow issue

Slow to load pages

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. You can test this by opening another app or websit... ⇲
 
UI issue

Difficult navigation

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app’s main sections. Use the bottom navigation bar to access differen... ⇲

Overly complex interface

Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with its layout and features. This can help reduce th... ⇲

Inability to view today's paper in printed format

Fix: 1. Use the app's print feature: If available, look for a print option within the app to print articles directly. 2. Access the website: Visi... ⇲

Poor user experience compared to competitors

Fix: 1. Explore alternative apps: If you find the user experience lacking, consider trying other news apps that may offer a better interface and... ⇲
 
Ads issue

Ads interfere with reading

Fix: 1. Upgrade to a subscription: Consider subscribing to The New York Times, which often provides an ad-free experience. 2. Use Reader Mode: If... ⇲

Ads load before content

Fix: 1. Upgrade to a subscription: Consider subscribing to The New York Times, which often provides an ad-free experience. 2. Use Reader Mode: If... ⇲
 
Customization issue

No night mode

Fix: 1. Use iPhone's built-in Night Shift: Go to Settings > Display & Brightness > Night Shift. Schedule it to turn on automatically during the e... ⇲

No option to hide certain article categories

Fix: 1. Customize your feed: Check if there are any settings in the app that allow you to customize which categories appear on your homepage. Thi... ⇲
 
Bugs issue

Buggy performance on iPad

Fix: 1. Update the app: Ensure you have the latest version of The New York Times app installed. Go to the App Store, tap on your profile icon, an... ⇲
 
Notifications issue

Push notifications not functioning correctly

Fix: 1. Check notification settings: Go to Settings > Notifications > The New York Times and ensure that 'Allow Notifications' is turned on. Adju... ⇲
 
Loading issue

Inconsistent article loading

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. Test other apps or websites to confirm. 2. Clear a... ⇲
 
Search issue

No ability to search within articles

Fix: 1. Use the search function: While you cannot search within articles, you can use the app's search feature to find related articles or topics... ⇲
 
Downloads issue

No offline capabilities

Fix: 1. Save articles for offline reading: If the app allows, save articles to read later when you have internet access. Look for a 'Save' or 'Bo... ⇲
 
Settings issue

No follow feature for specific writers

Fix: 1. Create a reading list: Manually keep track of articles from your favorite writers by bookmarking them or saving them in a note-taking app... ⇲
 
Compatibility issue

Requires latest iOS for updates

Fix: 1. Update your iOS: Go to Settings > General > Software Update and install the latest iOS version compatible with your device. 2. Check comp... ⇲
 
Crashes issue

Frequent crashes and lag

Fix: 1. Update the app: Ensure you have the latest version of The New York Times app installed. Go to the App Store, tap on your profile icon, an... ⇲
 
Updates issue

Missing features from previous versions

Fix: 1. Explore current features: Familiarize yourself with the new features that have replaced the old ones. Sometimes, new features can provide... ⇲
 
Syncing issue

Inaccessible saved articles

Fix: 1. Check your bookmarks: Ensure you are looking in the correct section of the app for saved articles. Look for a 'Saved' or 'Bookmarks' tab.... ⇲
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 what users are saying
Good experience
74.9%

Bad experience
20.0%

Neutral
5.1%

~ from our NLP analysis of 38,613 combined software ratings.

 Switch to these Alternatives:
Washington Post
The Atlantic Magazine
The Guardian - Live World News
The Wall Street Journal.
The New Yorker
NPR
LA Times
AP News
Reuters News
Bloomberg: Business News Daily

 Private Data The New York Times collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info

  Cost of Subscriptions
  1. News - Monthly: $16.99 Unlimited article access.
  2. Basic: $19.99 Unlimited article access.
  3. NYTimes.com + Smartphone App: $14.99 Unlimited access to NYTimes.com and the NYTimes apps for iPhone
  4. All Access - Monthly: $24.99 Unlimited access to all of the Times
  5. All Access - Monthly: $24.99 Unlimited access to all of the Times
  6. Basic - Monthly: $19.99 Unlimited article access.
  7. News - Monthly: $19.99 Unlimited article access.
  8. News: $19.99 Unlimited article access.
  9. Games - Monthly: $4.99 A monthly subscription to NYT Games.
  10. News - Monthly: $16.99 Unlimited article access.