fix problems on GLWiz [iphone]

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—— Run into issues on GLWiz ? Get help pending when official support gets back to you!

GLWiz Mobile
Info:
company: GOLD LINE TELEMANAGEMENT INC.
: http://www.glwiz.com/contactus.aspx
: www.glwiz.com
Chat with our AI-based GLWiz Support
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Slow issue

slow loading times

Fix: 1. Check your internet speed using a speed test app. If your connection is slow, try resetting your router or switching to a different netwo... ⇲
 
Support issue

poor customer service

Fix: 1. Check the app for any FAQs or help sections that may provide answers to common issues. 2. Use social media platforms to reach out to GLWi... ⇲

no response to customer inquiries

Fix: 1. Document your inquiries and try reaching out again through different channels, such as social media or the app's support feature. 2. Look... ⇲
 
Settings issue

difficult to unsubscribe

Fix: 1. Open the GLWiz Mobile app and navigate to your account settings. Look for a subscription or billing section. 2. If you subscribed through... ⇲

no option to cancel subscriptions

Fix: 1. Open the GLWiz Mobile app and navigate to your account settings. Look for a subscription or billing section. 2. If you subscribed through... ⇲
 
Ads issue

excessive advertisements

Fix: 1. Check if there is a premium subscription option that offers an ad-free experience. If available, consider upgrading. 2. Use the app durin... ⇲

annoying ad placement

Fix: 1. Check if there is a premium subscription option that offers an ad-free experience. If available, consider upgrading. 2. Provide feedback... ⇲
 
Video issue

video display issues

Fix: 1. Ensure your device is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Restart the app and your device t... ⇲

poor streaming quality

Fix: 1. Check your internet connection speed and stability. Use a speed test app to ensure you have sufficient bandwidth. 2. Lower the video qual... ⇲
 
Content issue

missing popular channels

Fix: 1. Check the app's channel lineup or settings to see if there are options to add or enable channels. 2. Look for any updates or announcement... ⇲

inability to watch favorite shows

Fix: 1. Check if the shows are available in your region or if they require a specific subscription tier. 2. Use the search function within the ap... ⇲

limited content availability

Fix: 1. Check if there are any subscription tiers that offer more content. 2. Use alternative streaming services that may have the content you ar... ⇲
 
Customization issue

no option for rotating video

Fix: 1. Check your device's orientation lock. Swipe down from the top-right corner (or up from the bottom on older models) to access the Control... ⇲
 
Updates issue

lack of updates

Fix: 1. Regularly check the App Store for updates to ensure you have the latest version of the app. 2. Follow GLWiz Mobile on social media or the... ⇲
 
Bugs issue

technical difficulties during events

Fix: 1. Ensure your internet connection is stable and fast enough for streaming. 2. Close other applications that may be using bandwidth. 3. Rest... ⇲
 
Network issue

VPN required for access

Fix: 1. If you are in a region where the app is restricted, consider using a reliable VPN service to access the app. 2. Ensure the VPN is set to... ⇲
 
Compatibility issue

GLWiz removed from certain platforms

Fix: 1. Check the App Store or Google Play Store for the latest availability of the app. 2. Look for alternative platforms or devices where the a... ⇲
 
Payments issue

subscription charges without consent

Fix: 1. Check your subscription settings in the app or App Store to see if you can manage or cancel your subscription. 2. Review your payment met... ⇲
 
Performance issue

inconsistent app performance

Fix: 1. Ensure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Clear the app cache if possible.... ⇲
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 what users are saying
Good experience
58.3%

Bad experience
36.3%

Neutral
5.4%

~ from our NLP analysis of 410 combined software ratings.

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 Private Data GLWiz collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data