fix problems on MyTV+ [iphone]

—— Run into issues on MyTV+? Get help pending when official support gets back to you!

MyTV+

Info:

company: Next Generation Communication

: http://ngcigroup.com

Chat with our AI-based MyTV+ Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

loading screen issue with specific shows

Fix: 1. Try restarting the app by closing it completely and reopening it. 2. If the issue persists, check your internet connection to ensure it i... »»

16% of users had this problem

some movies do not open

Fix: 1. Ensure that the app is updated to the latest version. Go to the App Store and check for updates. 2. Restart the app and try opening the m... »»

16% of users had this problem

UI issue

missing trailers and episode descriptions

Fix: 1. Check for app updates that may include additional content. Go to the App Store and see if an update is available. 2. If trailers and desc... »»

unable to navigate back from movie posters

Fix: 1. Try tapping the back button or swiping from the left edge of the screen to navigate back. 2. If that doesn't work, close the app and reop... »»

Network issue

network errors persist

Fix: 1. Check your internet connection by trying to access other apps or websites. 2. Restart your router and reconnect your iPhone to the Wi-Fi... »»

Downloads issue

unable to download TV show episodes

Fix: 1. Check for app updates that may include additional features. Go to the App Store and see if an update is available. 2. Restart the app and... »»

can only download one movie at a time

Fix: 1. Check for any app updates that may allow multiple downloads. Go to the App Store and see if an update is available. 2. If the app does no... »»

Freezing issue

app freezes while watching stream

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the MyTV+ app off... »»

Customization issue

no option to customize subtitle appearance

Fix: 1. Check the app settings for any subtitle options. Go to Settings > MyTV+ > Subtitles and see if there are any customization options availa... »»

Compatibility issue

no support for smart TVs

Fix: 1. If you want to watch on a smart TV, consider using screen mirroring. On your iPhone, swipe down from the top right corner to access Contr... »»

Settings issue

no option to change subtitles for TV shows

Fix: 1. Check the app settings for subtitle options. Go to Settings > MyTV+ > Subtitles and see if there are any options available. 2. If not, us... »»

Screen issue

zoomed-in screen for specific movies

Fix: 1. Check your device's display settings by going to Settings > Display & Brightness and adjusting the zoom settings. 2. Restart the app to s... »»

no landscape mode support on iPad

Fix: 1. Check if the app has a landscape mode option in the settings. If not, try rotating your iPad to see if it automatically adjusts. 2. Ensur... »»

dynamic screen rotation not supported

Fix: 1. Check if the app has a setting for screen rotation. If not, ensure that your device's orientation lock is off by swiping down from the to... »»

Glitches issue

glitches in downloading feature

Fix: 1. Restart the app and try downloading again. 2. Check your internet connection to ensure it is stable. 3. Clear the app's cache if the opti... »»

Updates issue

delayed addition of new movies and episodes

Fix: 1. Check for app updates that may include new content. Go to the App Store and see if an update is available. 2. Refresh the app by closing... »»

Crashes issue

frequent crashes and bugs

Fix: 1. Ensure the app is updated to the latest version by checking the App Store. 2. Restart your iPhone to clear any temporary glitches. OR... »»

error message when opening app

Fix: 1. Restart your iPhone and try opening the app again. 2. Check for app updates in the App Store and install any available updates. OR 1.... »»

app closes unexpectedly after update

Fix: 1. Restart your iPhone after the update to clear any temporary glitches. 2. Check for any additional updates for the app in the App Store.... »»