fix problems on Viator Tours & Attractions [iphone]

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—— Run into issues on Viator Tours & Attractions? Get help pending when official support gets back to you!

Viator Tours & Attractions
Info:
company: Viator
: https://www.viator.com/help
: www.viator.com
Chat with our AI-based Viator Tours & Attractions Support
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Payments issue
Difficulties in obtaining refunds

Fix: 1. Review Refund Policy: Check the Viator website for their refund policy to understand the process and eligibility. Make sure your request... ⇲
 
Bugs issue
Inaccurate booking information

Fix: 1. Double-Check Details: Before finalizing a booking, carefully review all details including date, time, and location. If you notice discrep... ⇲
Misleading descriptions of tours

Fix: 1. Read Reviews: Before booking, read user reviews to get a better understanding of the tour experience and whether it matches the descripti... ⇲
 
Support issue
Poor communication regarding cancellations

Fix: 1. Enable Notifications: Ensure that notifications for the Viator app are enabled in your iPhone settings. Go to Settings > Notifications >... ⇲
Lack of support for issues with vendors

Fix: 1. Document Issues: Keep a record of any issues you encounter with vendors, including dates, times, and descriptions of the problems. 2. Use... ⇲
 
UI issue
Confusing app navigation

Fix: 1. Familiarize Yourself: Spend some time exploring the app's layout. Check the 'Help' section for a guide on how to navigate the app effecti... ⇲
Inconsistent user experience

Fix: 1. Update the App: Ensure you are using the latest version of the app, as updates often fix bugs and improve user experience. 2. Clear Cache... ⇲
 
Links issue
Invalid voucher links

Fix: 1. Check Expiration: Ensure that the voucher is still valid and has not expired. If it has, you may need to contact customer service for ass... ⇲
 
Search issue
Limited filtering options for searches

Fix: 1. Use Keywords: When searching for tours, use specific keywords related to your interests (e.g., 'family-friendly', 'adventure') to narrow... ⇲
 
Updates issue
No real-time updates on tour status

Fix: 1. Check Tour Details: Review the tour details in the app for any information regarding updates or contact numbers for real-time inquiries.... ⇲
 
Login issue
Problems with login and authentication

Fix: 1. Reset Password: If you are having trouble logging in, try resetting your password. Go to the login screen, tap 'Forgot Password?', and fo... ⇲
 
Service issue
Overcrowded and deprioritized service at venues

Fix: 1. Arrive Early: Plan to arrive at the venue earlier than your scheduled time to avoid long lines and ensure you receive the service you exp... ⇲
 
Notifications issue
No notifications for cancellations

Fix: 1. Enable Notifications: Ensure that notifications for the Viator app are enabled in your iPhone settings. Go to Settings > Notifications >... ⇲
 
Compatibility issue
Issues with app functionality on mobile devices

Fix: 1. Update the App: Ensure you are using the latest version of the app by checking the App Store for updates. 2. Restart Your Device: Restart... ⇲
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 what users are saying
Good experience
98.7%

Bad experience
0.7%

Neutral
0.6%

~ from our NLP analysis of 139,074 combined software ratings.

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 Private Data Viator Tours & Attractions collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics