fix problems on Canary [iphone]

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—— Run into issues on Canary? Get help pending when official support gets back to you!

Canary - Smart Home Security
Info:
company: Canary Connect
: http://canary.is/help
: canary.is
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Settings issue

Inconsistent auto mode switching

Fix: 1. Check the settings for auto mode in the app. Ensure that the schedules are set correctly. 2. Make sure your location services are enabled... ⇲
 
Payments issue

Limited video history without subscription

Fix: 1. Regularly download important footage to your device to keep a personal record. 2. Consider setting up a cloud storage solution to back up... ⇲

Inability to view recordings without subscription

Fix: 1. Regularly download important recordings to your device while you have access. 2. Evaluate the subscription options to see if they meet yo... ⇲
 
Ads issue

Full screen ads interrupt live stream

Fix: 1. Check if there is an option in the app settings to disable ads or upgrade to a premium version that removes ads. 2. If ads are unavoidabl... ⇲
 
Support issue

Technical support ticket resolution is ineffective

Fix: 1. Keep a detailed record of your issue and any steps you've taken to resolve it. 2. If you have submitted a ticket, follow up with addition... ⇲
 
Network issue

Cameras frequently go offline

Fix: 1. Ensure that your cameras are within range of your Wi-Fi network. 2. Restart your router and the cameras to refresh the connection. OR... ⇲
 
Notifications issue

Delayed motion detection recording

Fix: 1. Check the motion sensitivity settings in the app and adjust them to a higher sensitivity. 2. Ensure that the camera's firmware is up to d... ⇲

Notifications for non-significant motion events

Fix: 1. Adjust the motion detection settings in the app to reduce sensitivity or set specific zones for detection. 2. Review the notification set... ⇲
 
Video issue

Missing timeline footage during critical events

Fix: 1. Regularly check the app for updates that may address this issue. 2. Ensure that your camera is set to record continuously or during speci... ⇲
 
Updates issue

Poor app performance after updates

Fix: 1. Clear the app cache by going to Settings > General > iPhone Storage, selecting the app, and choosing 'Offload App'. Then reinstall it. 2.... ⇲

Loss of previously free features

Fix: 1. Review the app's update notes to understand what features have changed. 2. Explore the subscription options to see if they offer the feat... ⇲
 
Bugs issue

Misleading uptime information

Fix: 1. Regularly check the app for updates that may address this issue. 2. Monitor the camera's performance and note any discrepancies in uptime... ⇲
 
Camera issue

Inability to move camera positions in app

Fix: 1. Ensure that the camera is properly mounted and not obstructed. 2. Check the app settings to see if there is an option to adjust camera po... ⇲
 
Compatibility issue

Canary no longer compatible with certain devices

Fix: 1. Check the app's compatibility requirements in the App Store and ensure your device meets them. 2. If your device is not compatible, consi... ⇲
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 what users are saying
Good experience
71.7%

Bad experience
25.9%

Neutral
2.5%

~ from our NLP analysis of 2,885 combined software ratings.

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 Private Data Canary collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Premium Service: $14.99 Get the most out of Canary with Premium
  2. Premium Service: $4.99 Get the most out of Canary with Premium
  3. Premium Service: $149.00 Get the most out of Canary with Premium
  4. Premium Service: $14.99 Get the most out of Canary with Premium
  5. Premium Service: $4.99 Get the most out of Canary with Premium
  6. Premium Service: $49.99 Get the most out of Canary with Premium
  7. Premium Service: $14.99 Get the most out of Canary with Premium
  8. Professional Monitoring: $19.99 Get more out of Canary with Pro Monitoring
  9. Premium Service: $4.99 Get the most out of Canary with Premium
  10. Premium Service: $149.00 Get the most out of Canary with Premium