fix problems on Google Arts & Culture [iphone]

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—— Run into issues on Google Arts & Culture? Get help pending when official support gets back to you!

Google Arts & Culture
Info:
company: Google
: http://www.google.com/culturalinstitute
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UI issue

Inconsistent back button availability

Fix: If the back button is missing, try swiping from the left edge of the screen to go back. This gesture often works as an alternative to the ba... ⇲

Difficult to skim long articles

Fix: Use the search function within the article to find specific keywords or sections that interest you. This can help you navigate directly to t... ⇲

Poor functionality for image navigation

Fix: Try tapping on images to see if they open in a larger view. If the app allows, swipe left or right to navigate through images in a collectio... ⇲

No landscape mode support

Fix: Check your device settings to ensure that rotation lock is not enabled. Swipe down from the top right corner of your screen to access the Co... ⇲

Navigation is difficult

Fix: Take a moment to explore the app's main menu and familiarize yourself with the different sections. This can help you understand where to fin... ⇲

Inability to view art in full screen with high resolution

Fix: Check if there is an option to view images in a larger format by tapping on them. Some images may have a zoom feature that allows for a clos... ⇲
 
Slow issue

Google Arts & Culture is slow on new devices

Fix: Ensure that your device's operating system is up to date. Go to Settings > General > Software Update and install any available updates. This... ⇲
 
Content issue

Missing works from contemporary artists

Fix: Explore different sections of the app, such as 'Exhibitions' or 'Artists,' to find contemporary artists that may not be featured prominently... ⇲

Limited representation of certain art forms

Fix: Explore different categories within the app to find lesser-represented art forms. Use the search function to look for specific styles or mov... ⇲
 
Permissions issue

Limited access to selfie feature based on location

Fix: If the selfie feature is unavailable, try using a VPN to change your location to a region where the feature is accessible. Download a reputa... ⇲
 
Search issue

Search functionality is poor

Fix: Use specific keywords or phrases when searching to improve results. For example, include the artist's full name or the title of the artwork.... ⇲
 
Customization issue

Text size cannot be adjusted

Fix: Check your device's accessibility settings. Go to Settings > Display & Brightness > Text Size and adjust the slider to increase text size fo... ⇲

Limited filtering options for specific artworks

Fix: Use the search bar to look for specific criteria, such as artist name, medium, or time period, which can help you find artworks that meet yo... ⇲
 
Compatibility issue

Inconsistent feature availability

Fix: Regularly check for app updates, as features may be added or improved over time. Go to the App Store and tap 'Updates' to see if Google Arts... ⇲
 
Updates issue

Recent updates changed app layout negatively

Fix: Take time to explore the new layout and familiarize yourself with the changes. Sometimes, updates can take a bit of adjustment. OR If you... ⇲
 
Privacy issue

Lack of transparency regarding biometric features

Fix: Review the app's privacy policy, which can usually be found in the settings or help section. This may provide more information on how biomet... ⇲
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 what users are saying
Good experience
92.9%

Bad experience
4.5%

Neutral
2.6%

~ from our NLP analysis of 133,694 combined software ratings.

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 Private Data Google Arts & Culture collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics