fix problems on International SOS Assistance [iphone]

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—— Run into issues on International SOS Assistance? Get help pending when official support gets back to you!

International SOS Assistance
Info:
company: International SOS Assistance, Inc.
: https://www.internationalsos.com/assistance-app
: www.internationalsos.com
Chat with our AI-based International SOS Assistance Support
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Account issue

Does not recognize membership numbers

Fix: Double-check that you are entering your membership number correctly, ensuring there are no typos or extra spaces. If you have a physical car... ⇲
 
Support issue

Customer service responses are unhelpful

Fix: Document your issues clearly and concisely before reaching out to customer service. This can help you communicate your problem more effectiv... ⇲
 
Slow issue

International SOS Assistance does not function smoothly

Fix: Ensure your device is running the latest version of iOS, as compatibility issues can affect app performance. Go to Settings > General > Soft... ⇲
 
Notifications issue

High priority news notifications are not timely

Fix: Check your notification settings within the app to ensure that high priority notifications are enabled. Go to Settings > Notifications > Int... ⇲

Notifications for irrelevant locations

Fix: Review your notification settings within the app to customize which alerts you receive. Disable notifications for locations that are not rel... ⇲
 
Security issue

Requires weekly authentication

Fix: If the app requires frequent logins, consider using a password manager to store your credentials securely, making it easier to log in quickl... ⇲
 
Customization issue

Limited ability to check multiple locations ahead of travel

Fix: Plan your travel itinerary in advance and use the app to check each location individually. You can take notes or screenshots of important in... ⇲
 
Updates issue

Inaccurate travel alerts

Fix: Verify travel alerts with multiple sources, such as government websites or trusted news outlets, to ensure you have accurate information.... ⇲

Broken update process

Fix: Ensure you have a stable internet connection when attempting to update the app. If the update fails, try restarting your device and then att... ⇲
 
Freezing issue

International SOS Assistance freezes on itinerary entries

Fix: Try restarting your device to clear any temporary glitches that may be causing the app to freeze. Hold down the power button and slide to po... ⇲
 
Login issue

Difficult to enter passwords

Fix: Use a password manager to store and autofill your passwords, which can simplify the login process and reduce errors when entering passwords.... ⇲

Inability to log in after reinstalling

Fix: Ensure you are using the correct login credentials. If you have forgotten your password, use the 'Forgot Password' feature to reset it. OR... ⇲
 
Syncing issue

International SOS Assistance fails to sync trips

Fix: Check your internet connection to ensure it is stable, as syncing issues can often be caused by connectivity problems. Try switching between... ⇲
 
UI issue

Text is too small and lacks accessibility options

Fix: Adjust the text size on your iPhone by going to Settings > Display & Brightness > Text Size and moving the slider to increase text size. Thi... ⇲
 
Crashes issue

International SOS Assistance crashes on opening

Fix: Try restarting your device to clear any temporary issues that may be causing the app to crash. Hold down the power button and slide to power... ⇲
 
Bugs issue

No value or useful information provided

Fix: Explore all sections of the app to ensure you are not missing any valuable information. Sometimes features may be hidden or not immediately... ⇲

Features designed to simplify usage do not work

Fix: Check for any available updates for the app, as updates may fix bugs or issues with features not functioning as intended. Go to the App Stor... ⇲
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 what users are saying
Good experience
89.8%

Bad experience
7.1%

Neutral
3.1%

~ from our NLP analysis of 6,193 combined software ratings.

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 Private Data International SOS Assistance collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics