fix problems on Video Editor・Film Maker・VidLab [iphone]

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—— Run into issues on Video Editor・Film Maker・VidLab? Get help pending when official support gets back to you!

Video Editor・Film Maker・VidLab
Info:
company: Onelight Apps CY Ltd
: https://onelightapps.io
: www.onelightapps.io
Chat with our AI-based Video Editor・Film Maker・VidLab Support
   Hello! How can I assist you?  

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Customization issue

Limited transitions available

Fix: 1. Explore the app thoroughly to ensure you are not missing any hidden transition options. Sometimes, transitions are categorized under diff... ⇲
 
Glitches issue

Glitches when adding artwork

Fix: 1. Ensure that the artwork files you are trying to add are in a compatible format (e.g., PNG, JPEG). 2. Try reducing the file size of the a... ⇲
 
Uploads issue

Exporting videos fails

Fix: 1. Check your device storage. Go to Settings > General > iPhone Storage and ensure you have enough space for the exported video. 2. Try exp... ⇲

Cannot save videos properly

Fix: 1. Check your device storage to ensure there is enough space to save the video. Go to Settings > General > iPhone Storage. 2. Try saving th... ⇲
 
UI issue

Text placement issues

Fix: 1. Use the app's grid or alignment tools to help position text accurately. Look for options that allow you to snap text to certain areas of... ⇲

Difficulties with overlaying text

Fix: 1. Use the app's layering tools to adjust the order of text and video layers. Ensure the text layer is above the video layer in the timeline... ⇲

Video Editor・Film Maker・VidLab layout is confusing

Fix: 1. Take some time to explore the app and familiarize yourself with its layout. Look for tutorial videos online that can guide you through th... ⇲

Text size and placement issues upon export

Fix: 1. Before exporting, preview the video to see how the text appears and make adjustments as needed. 2. Use the app's alignment tools to ensu... ⇲
 
Payments issue

Inability to restore purchases

Fix: 1. Ensure you are logged into the same Apple ID that was used to make the original purchase. Go to Settings > [your name] > Media & Purchase... ⇲

Paid features do not unlock

Fix: 1. Ensure you are logged into the correct Apple ID that made the purchase. Go to Settings > [your name] > Media & Purchases. 2. Look for a... ⇲

Requires payment for basic features

Fix: 1. Review the app's features to determine if there are any free alternatives that meet your needs. 2. Consider using a different video edit... ⇲
 
Search issue

Slow music search

Fix: 1. Ensure you have a stable internet connection, as slow searches can be due to connectivity issues. 2. Try clearing the app's cache if the... ⇲
 
Freezing issue

Video Editor・Film Maker・VidLab freezes during editing

Fix: 1. Close other applications running in the background to free up memory. 2. Restart your iPhone to clear temporary files and refresh the sy... ⇲
 
Updates issue

Inconsistent performance after updates

Fix: 1. After an update, restart your iPhone to ensure all new features and fixes are properly loaded. 2. Clear the app's cache if the option is... ⇲
 
Compatibility issue

Video Editor・Film Maker・VidLab does not support longer videos

Fix: 1. Check if there are any settings in the app that limit video length and adjust them if possible. 2. Consider splitting longer videos into... ⇲

Video Editor・Film Maker・VidLab does not function on newer devices

Fix: 1. Check for updates in the App Store that may address compatibility issues with newer devices. 2. Restart your device to refresh the syste... ⇲
 
Support issue

Customer support is unresponsive

Fix: 1. Check the app's FAQ or help section for common issues and solutions that may address your concerns. 2. Look for community forums or user... ⇲
 
Permissions issue

Limited access to music library

Fix: 1. Explore the app's settings to see if there are options to connect to other music libraries or services. 2. Use a separate music app to f... ⇲
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 what users are saying
Good experience
83.1%

Bad experience
9.2%

Neutral
7.6%

~ from our NLP analysis of 3,430 combined software ratings.

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 Private Data Video Editor・Film Maker・VidLab collects from your iPhone
  1. Data Not Collected: The developer does not collect any data from this app.

  Cost of Subscriptions
  1. Unlock all features: $59.99 Unlimited access to everything!
  2. Remove Watermark: $1.99 Remove the “VidLab” watermark from appearing in your videos.
  3. Extra Video Effects: $3.99 Unlock all of the current beautiful video effects in VidLab + all future updates.
  4. VidLab Monthly: $9.99 Unlock everything. Billed monthly
  5. Extra Sound Effects: $0.99 Unlock all of the awesome Sound FX in VidLab, including future additions!
  6. Unlock Fonts: $0.99 Unlock dozens of premium fonts from world-class designers.
  7. VidLab PRO Annual: $29.99 Unlock everything. Billed annually
  8. Extra Overlays: $0.99 Unlock all of the current overlays in VidLab + all future additions.
  9. Unlock All Filters: $3.99 Unlock all filter packs
  10. VidLab Creative Ambition Artwork Pack: $1.99 Enhance your videos using these creative artwork elements