fix problems on LiveHealth Online [iphone]

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—— Run into issues on LiveHealth Online ? Get help pending when official support gets back to you!

LiveHealth Online Mobile
Info:
company: American Well
: https://business.amwell.com/app-support/mobileappsupport/
Chat with our AI-based LiveHealth Online Support
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Bugs issue

Incorrect prescription sent to wrong pharmacy

Fix: 1. Double-check pharmacy information: Before finalizing your appointment, ensure that the pharmacy details entered in your profile are corre... ⇲
 
Network issue

Technical issues causing appointment disconnections

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. If possible, switch to a different network to see... ⇲
 
Compatibility issue

Limited availability of specialists

Fix: 1. Use filters: When searching for specialists, use the app's filtering options to find available specialists in your area or those who can... ⇲

Referral letters not accepted by specialists

Fix: 1. Verify requirements: Before your appointment, check with the specialist's office to confirm what documentation they require. 2. Contact... ⇲

Inconsistent app performance across devices

Fix: 1. Ensure compatibility: Check that your device meets the app's system requirements. If your device is older, consider updating to a newer m... ⇲
 
Notifications issue

Cancellations by doctors without notice

Fix: 1. Set reminders: Use your phone's calendar to set reminders for your appointments, so you can check the app for any updates or cancellation... ⇲
 
UI issue

Repetitive information entry required for each appointment

Fix: 1. Save your information: Check if the app has a feature to save your medical history and personal information for future appointments. If a... ⇲

Difficulty accessing follow-up appointments

Fix: 1. Use the appointment history: Check your appointment history in the app to find previous appointments and see if there is an option to sch... ⇲
 
Support issue

Customer service response delays

Fix: 1. Use in-app support: If the app has a support or FAQ section, utilize it to find answers to common questions without needing to contact cu... ⇲
 
Customization issue

Lack of options for specific medical needs

Fix: 1. Use the search function: Utilize the app's search feature to look for specialists who cater to your specific medical needs. 2. Explore a... ⇲

Limited options for mental health services

Fix: 1. Search specifically for mental health providers: Use the app's search function to filter for mental health specialists or therapists. 2.... ⇲
 
Settings issue

No auto-save for user information

Fix: 1. Manually save information: After entering your information, look for a 'Save' button to ensure your data is stored before moving on. 2.... ⇲

Inability to close queues for new patients

Fix: 1. Check for updates: Ensure that you are using the latest version of the app, as updates may include fixes for queue management. 2. Log ou... ⇲
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 what users are saying
Good experience
98.4%

Bad experience
1.0%

Neutral
0.6%

~ from our NLP analysis of 82,493 combined software ratings.

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 Private Data LiveHealth Online collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness
    • Location
    • User Content
    • Usage Data
    • Diagnostics