fix problems on RAKBANK Business [iphone]

—— Run into issues on RAKBANK Business? Get help pending when official support gets back to you!

RAKBANK Business

Info:

company: The National Bank of Ras Al-Khaimah (P.S.C)

: https://rakbank.ae/wps/portal/info/digital-banking?WT.ac=Digital_Banking_HP_banner

: rakbank.ae

Chat with our AI-based RAKBANK Business Support

🛠️ Common RAKBANK Business Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Issues with RAK Cash on iOS devices

Fix: Ensure that your iOS device is updated to the latest version. Go to Settings > General > Software Update and install any available updates.... ⇲

Difficult credit card payment process

Fix: Double-check that all credit card information is entered correctly, including the card number, expiration date, and CVV. Any small error can... ⇲

Payments issue

Inability to pay from mobile app while abroad

Fix: Check if your mobile data or Wi-Fi connection is stable. Sometimes, connectivity issues can prevent transactions from going through. OR C... ⇲

Bugs issue

Numerous bugs in the app

Fix: Clear the app cache by going to Settings > General > iPhone Storage, selecting the RAKBANK Business app, and choosing 'Offload App'. This ca... ⇲

RAKToken system malfunction

Fix: Restart your device to refresh the system and try accessing the RAKToken feature again. OR Ensure that your device's date and time settin... ⇲

Bank location feature not functional

Fix: Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services and make sure RAKBANK Business is set to... ⇲

UI issue

Repeated prompts for user type selection

Fix: Log out of the app completely and then log back in. This can sometimes reset the user type selection process. OR Check for any app update... ⇲

Poor user experience

Fix: Familiarize yourself with the app's layout by exploring all features. Sometimes, understanding the navigation can improve the experience.... ⇲

Outdated design

Fix: Check for app updates that may include design improvements. Keeping the app updated can enhance the overall look and feel. OR If the desi... ⇲

Keyboard off-screen

Fix: Try rotating your device to landscape mode, which may help reposition the keyboard on the screen. OR Close and reopen the app to reset th... ⇲

Highly unintuitive interface

Fix: Take some time to explore the app's features and settings. Familiarizing yourself with the layout can help improve navigation. OR Look fo... ⇲

Cumbersome to use

Fix: Identify the most frequently used features and create shortcuts or bookmarks if the app allows, to streamline your experience. OR Conside... ⇲

Overall useless functionality

Fix: Evaluate which features you find most useful and focus on those. If certain functionalities are not working, consider using alternative meth... ⇲

Screen issue

Does not support full screen

Fix: Check your device settings to ensure that display settings are optimized. Go to Settings > Display & Brightness and adjust the settings as n... ⇲

Registration issue

Cannot create new profile without visiting bank

Fix: Check if there is an option to create a profile through the bank's website instead of the app, which may allow you to bypass the need to vis... ⇲

Loading issue

RAKBANK Business shows continuous loading

Fix: Check your internet connection. Switch between Wi-Fi and mobile data to see if the loading issue persists. OR Force close the app by swip... ⇲

Freezing issue

RAKBANK Business freezes

Fix: Force close the app and restart it. If the app continues to freeze, consider restarting your device to clear any temporary glitches. OR C... ⇲

Performance issue

Terrible performance

Fix: Ensure your device has enough storage space. Go to Settings > General > iPhone Storage and delete any unnecessary apps or files to free up s... ⇲