fix problems on Avios [iphone]

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—— Run into issues on Avios? Get help pending when official support gets back to you!

Avios: Shop, Collect & Travel
Info:
company: Avios Group (AGL) Limited
: https://www.britishairways.com
: www.britishairways.com
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Login issue

Repeated login prompts

Fix: 1. Ensure that you are entering the correct username and password. 2. If you have forgotten your password, use the 'Forgot Password' option... ⇲

Login issues

Fix: 1. Ensure your internet connection is stable. 2. Double-check your login credentials for accuracy. 3. If you have two-factor authentication... ⇲

Consistently logs out

Fix: 1. Ensure that you are using the latest version of the app. Check for updates in the App Store. 2. Check your device's settings to ensure th... ⇲

Login screen loop

Fix: 1. Clear the app's cache by going to Settings > General > iPhone Storage, selecting the app, and choosing 'Offload App'. 2. Reinstall the ap... ⇲
 
Account issue

Difficult account merging

Fix: 1. Log into both accounts separately on the app. 2. Look for an option to merge accounts in the settings or account management section. 3. F... ⇲

No password reset links

Fix: 1. Check your spam or junk email folder for the password reset email. 2. Ensure you are using the correct email address associated with your... ⇲
 
Crashes issue

Avios crashes after update

Fix: 1. Restart your iPhone to clear any temporary glitches. 2. If the app continues to crash, uninstall it and reinstall it from the App Store.... ⇲

Error message on app launch

Fix: 1. Restart your iPhone to clear any temporary glitches. 2. Check for updates in the App Store and install them if available. OR 1. If the... ⇲

Avios won't open

Fix: 1. Restart your iPhone to clear any temporary glitches. 2. Check for updates in the App Store and install them if available. OR 1. If the... ⇲
 
Search issue

Flights unavailable from Denver

Fix: 1. Check if the app has a filter or setting that limits search results to specific regions. 2. Try searching for flights from nearby airport... ⇲

Cannot search partner airline routes

Fix: 1. Ensure you are using the latest version of the app. Check for updates in the App Store. 2. Try searching for routes using different crite... ⇲

Search function not working

Fix: 1. Restart the app and try the search function again. 2. Ensure you are using the latest version of the app by checking for updates in the A... ⇲
 
Permissions issue

Infinite loop on tracking permission

Fix: 1. Go to your iPhone's Settings > Privacy > Location Services. 2. Find the app in the list and ensure it has permission to access your locat... ⇲
 
Support issue

Rude customer service

Fix: 1. Document your interactions with customer service, noting dates, times, and details of the conversation. 2. If you encounter rudeness, rem... ⇲

No response to emails

Fix: 1. Check your spam or junk email folder for any responses. 2. Ensure you are using the correct email address when contacting support. OR... ⇲
 
UI issue

Difficult navigation

Fix: 1. Familiarize yourself with the app's layout by exploring each section. 2. Look for a help or tutorial section within the app that may prov... ⇲

Card tab not functioning

Fix: 1. Close the app completely and reopen it. 2. Check for any updates in the App Store and install them if available. OR 1. If the card tab... ⇲
 
Payments issue

Cannot buy tickets for family

Fix: 1. Check if the app allows for multiple passengers to be added during the booking process. 2. If not, consider booking tickets separately fo... ⇲
 
Syncing issue

Apps and websites not connected

Fix: 1. Ensure you are logged into the same account on both the app and the website. 2. Check for any updates for both the app and the website to... ⇲
 
Slow issue

Slow and redundant app

Fix: 1. Close any background apps to free up memory. 2. Restart your iPhone to clear temporary files and improve performance. OR 1. Uninstall... ⇲
 
Settings issue

Departure cities limited to UK

Fix: 1. Check the app's settings to see if there is an option to change your departure city. 2. If not, try using a VPN to connect to a server in... ⇲
 
Gameplay issue

Cooking engine rarely works

Fix: 1. Ensure you have a stable internet connection when using the cooking engine. 2. Restart the app and try using the cooking engine again.... ⇲
 
Bugs issue

Useless app

Fix: 1. Identify specific features that are not working for you and focus on using the ones that do. 2. Provide feedback through the app's feedba... ⇲
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 what users are saying
Good experience
87.2%

Bad experience
9.1%

Neutral
3.7%

~ from our NLP analysis of 1,171 combined software ratings.

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 Private Data Avios collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Search History
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics