—— Run into issues on Day? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Ensure that your device's location services are enabled for Dayforce. Go to Settings > Privacy > Location Services and make sure Dayforce is... ⇲
Fix: Check for any app updates in the App Store. Developers often release updates to fix bugs and improve performance. Go to the App Store, tap o... ⇲
Fix: Use a password manager to store your passwords securely. This can help you avoid frequent resets by keeping track of your passwords and ensu... ⇲
Fix: Make sure you are entering the correct username and password. Use the 'Show Password' feature to verify what you are typing. OR If you ar... ⇲
Fix: Consider using a passphrase instead of a complex password. A passphrase is a series of words or a sentence that is easier to remember but st... ⇲
Fix: Set a personal reminder on your calendar or phone to change your password periodically, such as every 60 or 90 days, to avoid expiration iss... ⇲
Fix: Try closing the app completely and reopening it. This can refresh the interface and resolve minor glitches. OR Check your internet connec... ⇲
Fix: Ensure that Dayforce has permission to access your calendar. Go to Settings > Dayforce > Calendars and make sure the toggle is enabled. OR... ⇲
Fix: Double-check your PTO and STO settings within the app. Go to your profile and review your accrual settings to ensure they are set up correct... ⇲
Fix: Review your timesheet entries for any discrepancies or missing information. Ensure all required fields are filled out correctly before submi... ⇲
Fix: Adjust your notification settings within the app. Go to Settings > Notifications and customize which notifications you want to receive to re... ⇲
Fix: Ensure that your GPS is functioning properly. Test it with another app that requires location services to confirm it's working correctly.... ⇲
Fix: Familiarize yourself with the app's layout by exploring the menus and options. Take notes on where key features are located for easier acces... ⇲
Fix: Review the app's user guide or help section to understand the full range of features available to supervisors. This can help you utilize the... ⇲
Fix: Review the time-off request guidelines in the app's help section to understand the steps involved. This can help simplify the process for yo... ⇲
Fix: Check if the app allows you to export your earnings statements as a PDF. If so, you can then print the PDF from your device. OR If printi... ⇲
Fix: Check if the app allows you to customize the default duration for time-off requests in the settings. Adjusting this can make the process mor... ⇲
Fix: If you encounter errors after an update, try uninstalling and reinstalling the app. This can help clear any issues caused by the update proc... ⇲
Fix: Familiarize yourself with the dispute process outlined in the app's help section. Knowing the steps can make it easier to navigate when need... ⇲
Fix: Bookmark the learning app's URL in your device's browser for quick access. This can serve as a workaround until a direct link is available i... ⇲