fix problems on Costa Vida [iphone]

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—— Run into issues on Costa Vida? Get help pending when official support gets back to you!

Costa Vida
Info:
company: Costa Vida Fresh Mexican Grill
: https://costavida.com/contact
Chat with our AI-based Costa Vida Support
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Updates issue

Points not updating correctly

Fix: 1. Ensure you are logged into your account. 2. Check if the app is updated to the latest version. 3. Log out and log back into your accoun... ⇲

Corporate changes to rewards system

Fix: 1. Review the rewards program details in the app to understand the changes. 2. Check for any announcements or updates in the app regarding... ⇲

Costa Vida requires frequent updates

Fix: 1. Enable automatic updates for apps by going to Settings > App Store and turning on 'App Updates'. 2. Regularly check the App Store for up... ⇲
 
Network issue

Delivery options unavailable

Fix: 1. Check if your delivery address is within the service area. 2. Ensure the app is updated to the latest version. 3. Restart the app and t... ⇲
 
UI issue

User interface is not intuitive

Fix: 1. Familiarize yourself with the app by exploring all menus and options. 2. Look for a tutorial or help section within the app that may gui... ⇲

Tipping options are confusing

Fix: 1. Review the tipping options presented during checkout carefully. 2. If the app allows, try selecting a tip percentage or amount before fi... ⇲

Gift card pin number unclear

Fix: 1. Check the back of the gift card for the pin number, which may be hidden under a scratch-off area. 2. Ensure you are entering the pin num... ⇲

Inability to use rewards effectively

Fix: 1. Review the rewards program details in the app to understand how to redeem points. 2. Ensure you are logged into your account to access y... ⇲
 
Screen issue

Screens cut off and require scrolling

Fix: 1. Check your device's display settings. Go to Settings > Display & Brightness and adjust the text size or display settings. 2. Ensure the... ⇲
 
Account issue

Errors during account creation

Fix: 1. Ensure all required fields are filled out correctly and that your password meets the app's requirements. 2. Check for any error messages... ⇲
 
Compatibility issue

Inconsistent performance between app and website

Fix: 1. Ensure both the app and website are updated to the latest versions. 2. Clear the app's cache by going to Settings > General > iPhone Sto... ⇲
 
Accessibility issue

Costa Vida is not accessible for visually impaired users

Fix: 1. Enable VoiceOver on your iPhone by going to Settings > Accessibility > VoiceOver and turning it on. This may help navigate the app. 2. E... ⇲
 
Crashes issue

Order deletion during checkout

Fix: 1. Ensure your app is updated to the latest version. 2. Check your internet connection; a weak connection may cause issues during checkout.... ⇲
 
Loading issue

Long wait times for order processing

Fix: 1. Check your internet connection; a stable connection can improve processing times. 2. Try placing your order during off-peak hours to avo... ⇲
 
Support issue

Poor customer service response

Fix: 1. Check the app for a help or FAQ section that may address your concerns. 2. Use the app's feedback option to report your experience and s... ⇲
 
Location issue

Costa Vida fails to recognize nearby locations

Fix: 1. Ensure location services are enabled for the app by going to Settings > Privacy > Location Services and selecting Costa Vida. Set it to '... ⇲
 
Freezing issue

Costa Vida freezes or gets stuck

Fix: 1. Restart the app by double-tapping the home button and swiping up on the Costa Vida app. 2. Ensure your app is updated to the latest vers... ⇲
 
Customization issue

No option to add special requests easily

Fix: 1. Look for a 'Special Instructions' or 'Notes' section during checkout. 2. If there is no option, consider adding your requests in the com... ⇲
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 what users are saying
Good experience
85.4%

Bad experience
12.4%

Neutral
2.3%

~ from our NLP analysis of 4,474 combined software ratings.

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 Private Data Costa Vida collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info