fix problems on FortiToken [iphone]

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—— Run into issues on FortiToken ? Get help pending when official support gets back to you!

FortiToken Mobile
Info:
company: Fortinet
: http://docs.fortinet.com/ftoken.html
: video.fortinet.com
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Login issue

Push notifications fail to validate login

Fix: Ensure that your device has a stable internet connection. Check your Wi-Fi or cellular data settings and try reconnecting. OR Go to Setti... ⇲

Frequent password prompts

Fix: Check if the app has a 'Remember Me' option when logging in, and enable it if available to reduce prompts. OR Ensure that your device is... ⇲
 
UI issue

FortiToken looks dated

Fix: Check for any available updates for the app in the App Store. Sometimes, updates can improve the user interface and overall experience. OR... ⇲

Buttons to approve notifications often unresponsive

Fix: Try restarting your iPhone to clear any temporary glitches that may be affecting the app's responsiveness. OR If the issue persists, unin... ⇲

Eye and timer icons too close together

Fix: If you find it difficult to distinguish between the two icons, try adjusting the display settings on your iPhone to increase text size or en... ⇲

Extra steps to access token

Fix: Familiarize yourself with the app's navigation to streamline your process. Create a checklist of steps to follow for quicker access. OR I... ⇲

Annoying popup after changing phones

Fix: Check the app settings to see if there is an option to disable popups or notifications related to phone changes. OR If the popup is persi... ⇲
 
Payments issue

Limited control over token purchases

Fix: Review the app settings to see if there are any options for managing token purchases. If not, consider keeping a record of your purchases ex... ⇲
 
Freezing issue

FortiToken freezes during push notifications

Fix: Ensure your iPhone is updated to the latest iOS version, as updates can fix bugs that cause freezing issues. OR Try clearing the app's ca... ⇲
 
Settings issue

No option to delete old keys

Fix: Check the app settings for any options related to managing keys. If there is no option, keep a manual record of the keys you want to delete... ⇲
 
Security issue

No captcha for key display

Fix: If security is a concern, consider using a password manager that can store your keys securely and provide an additional layer of protection.... ⇲

Touch ID removed for security access

Fix: Check if there are any updates available for the app that may restore Touch ID functionality, as this could be a temporary issue. OR Cons... ⇲
 
Notifications issue

Push notifications disappeared

Fix: Check your notification settings in the app and on your iPhone. Go to Settings > Notifications > FortiToken Mobile and ensure that notificat... ⇲
 
Installation issue

Bugs preventing installation

Fix: Ensure that your iPhone has enough storage space. Go to Settings > General > iPhone Storage and free up space if necessary before attempting... ⇲
 
Customization issue

Unnecessary custom app requirement

Fix: If the app requires a custom setup, check the app's documentation or help section for guidance on how to streamline the process. OR Consi... ⇲
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 what users are saying
Good experience
43.3%

Bad experience
42.2%

Neutral
14.4%

~ from our NLP analysis of 90 combined software ratings.

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 Private Data FortiToken collects from your iPhone
  1. Data Not Collected: The developer does not collect any data from this app.

  Cost of Subscriptions
  1. 5 tokens: $499.00 Software one-time password tokens for iOS devices. Perpetual licenses for 5 users. Electronic license certificate.
  2. 10 tokens: $959.00 Software one-time password tokens for iOS devices. Perpetual licenses for 10 users. Electronic license certificate.