fix problems on ParkNYC Powered [iphone]

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—— Run into issues on ParkNYC Powered ? Get help pending when official support gets back to you!

ParkNYC Powered by Flowbird
Info:
company: New York City Department of Transportation
: https://parknyc.support.flowbirdapp.com/s/contactsupport
: parknyc.org
Chat with our AI-based ParkNYC Powered Support
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Account issue

No time limit to switch cars

Fix: Keep track of your parking time manually. Set a timer on your phone to remind you when to switch cars if needed. OR Use a calendar app to... ⇲

Account can be blocked for minor issues

Fix: Familiarize yourself with the app's terms of service to avoid actions that could lead to account blocking. OR If your account is blocked,... ⇲
 
Payments issue

Cannot pay for multiple vehicles simultaneously

Fix: Pay for each vehicle separately. Make sure to complete the payment for one vehicle before starting the payment process for another. OR Co... ⇲

No refunds for incorrect bookings

Fix: Always verify your booking details before confirming to avoid mistakes. Keep a record of your bookings for reference. OR If you accidenta... ⇲

Minimum reload amount is too high

Fix: Plan your parking needs in advance to avoid having to reload frequently. Consider loading just enough for your immediate needs. OR If pos... ⇲

High fees for parking

Fix: Look for alternative parking options in the area that may offer lower rates or consider using public transportation when possible. OR Che... ⇲

Difficulties with payment processing

Fix: Ensure that your payment method is valid and has sufficient funds. Check your bank or card settings for any restrictions. OR Try using a... ⇲

No way to recover unused funds

Fix: Keep track of your parking expenses and plan your usage to minimize unused funds. OR Consider using the funds for future parking sessions... ⇲

Machines often do not accept payments

Fix: Always have a backup payment method available, such as cash or a different card, in case the machine fails. OR Report any malfunctioning... ⇲

Frequent tickets issued despite proper payment

Fix: Keep a record of your payment confirmations and take photos of your parking receipt as proof. OR If you receive a ticket, contest it with... ⇲
 
UI issue

ParkNYC Powered is not intuitive

Fix: Familiarize yourself with the app by exploring all its features. Take notes on where things are located to help you navigate better. OR L... ⇲

Map feature is confusing

Fix: Try zooming in and out on the map to get a better view of the parking locations. Use the search function to find specific areas more easily.... ⇲
 
Bugs issue

Booking process can lead to incorrect lot selection

Fix: Double-check the lot details before finalizing your booking. Make sure to read the lot name and address carefully. OR If you notice an er... ⇲

Error messages are unclear

Fix: Take a screenshot of the error message and search online for similar issues to find potential solutions. OR Keep a log of the error messa... ⇲
 
Login issue

ParkNYC Powered logs users out frequently

Fix: Check your app settings to see if there is an option to stay logged in. If not, try clearing the app cache in your iPhone settings. OR If... ⇲

ParkNYC Powered resets upon login

Fix: Try clearing the app cache or data in your iPhone settings to see if that resolves the issue. OR If the problem persists, consider reinst... ⇲

ParkNYC Powered does not retain login information

Fix: Check your app settings to see if there is an option to remember your login information and enable it if available. OR If the app continu... ⇲
 
Location issue

Location services are inaccurate

Fix: Ensure that location services are enabled for the ParkNYC app. Go to Settings > Privacy > Location Services and check the settings for ParkN... ⇲
 
Updates issue

Mandatory updates disrupt usage

Fix: Set your app updates to manual in the App Store settings to control when updates occur. Go to Settings > App Store and toggle off 'App Updat... ⇲
 
Notifications issue

Notification for session expiration does not work

Fix: Check your notification settings for the ParkNYC app. Go to Settings > Notifications and ensure that notifications are enabled for the app.... ⇲
 
Customization issue

Cannot add frequently used zones as favorites

Fix: Keep a list of your frequently used zones in a notes app for quick reference when booking. OR Check for any updates to the app that may i... ⇲
 
Settings issue

Cannot extend parking session beyond maximum time

Fix: Plan your parking sessions accordingly and set reminders to check back before the maximum time is reached. OR If you need more time, cons... ⇲
 
Freezing issue

ParkNYC Powered freezes and becomes unusable

Fix: Force close the app by swiping it away in the app switcher and then reopen it. This can often resolve temporary freezing issues. OR If fr... ⇲
 
Support issue

Support response times are slow

Fix: Utilize the app's FAQ section for common issues that may not require direct support. OR Document your issues clearly and concisely when r... ⇲
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 what users are saying
Good experience
95.5%

Bad experience
3.0%

Neutral
1.5%

~ from our NLP analysis of 156,552 combined software ratings.

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 Private Data ParkNYC Powered collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics