fix problems on DLC [iphone]

​

—— Run into issues on DLC ? Get help pending when official support gets back to you!

DLC Mobile
Info:
company: Duquesne Light Company
: http://www.duquesnelight.com
Chat with our AI-based DLC Support
   Hello! How can I assist you?  

characters left:
 
Payments issue

Autopay feature fails

Fix: 1. Check Payment Method: Ensure that your payment method is valid and has sufficient funds. Go to Settings > Payment Methods in the app to v... ⇲

Confusing payment feature

Fix: 1. Review User Guide: Look for a user guide or FAQ section within the app that explains the payment feature in detail. 2. Explore Settings:... ⇲

No confirmation emails for payments

Fix: 1. Check Spam/Junk Folder: Look in your email's spam or junk folder for any missed confirmation emails. 2. Verify Email Address: Ensure that... ⇲

Technical issues with payment processing

Fix: 1. Check Payment Method: Ensure your payment method is valid and has sufficient funds. 2. Update the App: Make sure you are using the latest... ⇲
 
Network issue

Frequent site/app downtime

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue persi... ⇲
 
Account issue

Password reset does not work

Fix: 1. Check Spam/Junk Folder: After requesting a password reset, check your email's spam or junk folder for the reset email. 2. Use a Different... ⇲

Inconsistent account access after moving

Fix: 1. Log Out and Log Back In: This can refresh your account access and resolve inconsistencies. 2. Check Location Settings: Ensure that your l... ⇲
 
UI issue

Inactive buttons and dead ends

Fix: 1. Restart the App: Close and reopen the app to refresh its state. 2. Update the App: Ensure you have the latest version of the app installe... ⇲

Poor design and navigation

Fix: 1. Familiarize Yourself: Spend some time exploring the app to understand its layout and features better. 2. Use Help Section: Look for a hel... ⇲

Cluttered layout

Fix: 1. Organize Your Dashboard: If the app allows customization, rearrange or hide features you don’t use often to declutter your view. 2. Use F... ⇲
 
Bugs issue

Incorrect usage data

Fix: 1. Log Out and Log Back In: Sometimes, logging out of your account and logging back in can refresh your usage data. 2. Check for Updates: En... ⇲
 
Login issue

Error messages on login

Fix: 1. Check Credentials: Ensure you are entering the correct username and password. If unsure, use the password reset feature. 2. Update the Ap... ⇲
 
Crashes issue

DLC does not open

Fix: 1. Restart Your iPhone: A simple restart can often resolve issues with apps not opening. 2. Update the App: Check for updates in the App Sto... ⇲
 
Notifications issue

No notifications for outages

Fix: 1. Check Notification Settings: Ensure that notifications for the app are enabled in your iPhone settings (Settings > Notifications > DLC Mo... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
91.2%

Bad experience
6.2%

Neutral
2.5%

~ from our NLP analysis of 10,417 combined software ratings.

 Switch to these Alternatives:
Meter Feeder App
Columbia Gas
NAL LAUNDRY
meterEZ
Peoples Gas Chicago
My NRG
My WM
GeoGuard Location Validator
Bus Status 4
LoJack Go

 Private Data DLC collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location