fix problems on ABCmouse [iphone]

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—— Run into issues on ABCmouse? Get help pending when official support gets back to you!

ABCmouse: Reading & Math Games
Info:
company: Age of Learning, Inc.
: https://www.abcmouse.com/customer-support/from-itunes
: www.abcmouse.com
Chat with our AI-based ABCmouse Support
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Payments issue

Difficult to cancel subscription

Fix: 1. Open the App Store on your iPhone. 2. Tap on your profile picture in the top right corner. 3. Select 'Subscriptions' and find ABCmouse in... ⇲

In-app purchases for additional features

Fix: 1. Review the app's features and determine if the additional purchases are necessary for your child's learning. 2. Set up restrictions on in... ⇲
 
Bugs issue

ABCmouse is buggy and slow

Fix: 1. Ensure your iPhone is updated to the latest iOS version by going to Settings > General > Software Update. 2. Delete and reinstall the ABC... ⇲

Puzzles and games have bugs

Fix: 1. Report specific bugs through the in-app feedback feature to help improve the app. 2. Restart the app or your device to see if the issue r... ⇲
 
Gameplay issue

Activities are not engaging enough

Fix: 1. Explore different activities within the app to find ones that your child enjoys more. 2. Encourage your child to participate in activitie... ⇲
 
Syncing issue

Inconsistent progress tracking

Fix: 1. Regularly check the progress reports in the app to monitor your child's learning. 2. Encourage your child to complete activities in a con... ⇲
 
UI issue

Navigation is not intuitive for young children

Fix: 1. Spend some time guiding your child through the app to familiarize them with the layout. 2. Use the app together initially, explaining how... ⇲
 
Ads issue

Advertisements are distracting

Fix: 1. If possible, consider upgrading to a premium version of the app that may have fewer ads. 2. Set specific times for app usage to limit exp... ⇲
 
Updates issue

Limited updates to content

Fix: 1. Regularly check the app for new content updates and explore any new features that may have been added. 2. Provide feedback through the ap... ⇲
 
Account issue

Inability to lock child accounts

Fix: 1. Use the device's built-in parental controls to restrict access to other apps and settings. Go to Settings > Screen Time > Content & Priva... ⇲

Technical issues with account recognition

Fix: 1. Ensure that you are logging in with the correct email and password. If you’ve forgotten your password, use the 'Forgot Password' feature... ⇲
 
Crashes issue

ABCmouse crashes on certain devices

Fix: 1. Ensure that your device meets the minimum system requirements for the app. Check the App Store for compatibility information. 2. Clear st... ⇲
 
Loading issue

Loading times are excessively long

Fix: 1. Check your internet connection and switch to a stronger Wi-Fi network if possible. 2. Clear the app's cache by offloading it as mentioned... ⇲
 
Audio issue

Songs and books are not appealing to children

Fix: 1. Encourage your child to explore different songs and books within the app to find ones they enjoy. 2. Use the app together to make the exp... ⇲
 
Battery issue

Battery drain on devices is excessive

Fix: 1. Reduce screen brightness and close other apps running in the background to conserve battery life while using ABCmouse. 2. Enable Low Powe... ⇲
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 what users are saying
Good experience
87.0%

Bad experience
6.6%

Neutral
6.4%

~ from our NLP analysis of 913,216 combined software ratings.

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 Private Data ABCmouse collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. ABCmouse.com: $7.99 Auto-renewing in-app purchase subscription to the content from ABCmouse.com in the Early Learning Academy app.
  2. $9.99 Monthly Subscription: $9.99 $9.99 Monthly Subscription First Month Free
  3. ABCmouse.com: $9.99 Auto-renewing subscription to ABCmouse.com
  4. $12.99/month 1st Month Free: $12.99 $12.99 Monthly FMF Renewable Plan
  5. ABCmouse.com: $9.99 Auto-renewing in-app purchase subscription to the content from ABCmouse.com in the Early Learning Academy app.
  6. $9.99 Monthly Subscription: $9.99 $9.99 Monthly Plan
  7. $19.99/month 1st Month Free: $19.99 $19.99 Monthly FMF Renewable Plan
  8. ABCmouse.com: $7.99 Auto-renewing in-app purchase subscription to the content from ABCmouse.com in the Early Learning Academy app.
  9. ABCmouse: $14.99 ABCmouse
  10. $12.99/month 1st Week Free: $12.99 $12.99 Monthly FWF Renewable Plan