fix problems on Spectrum News [iphone]

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—— Run into issues on Spectrum News? Get help pending when official support gets back to you!

Spectrum News: Local Stories
Info:
company: Charter Communications
: https://www.spectrum.net/support/
Chat with our AI-based Spectrum News Support
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Login issue

Inconsistent login issues

Fix: 1. Ensure you are using the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to reset i... ⇲

Spectrum News signs out frequently

Fix: 1. Check your internet connection to ensure it is stable, as poor connectivity can cause the app to sign you out. 2. Ensure that you are usi... ⇲
 
Updates issue

Radar updates are not frequent

Fix: 1. Check the app settings to ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services and ensure... ⇲

Weather information is not detailed

Fix: 1. Explore the app settings to see if there are options to customize the level of detail in weather reports. 2. Check if there are additiona... ⇲

Old app features are missing

Fix: 1. Check the app's update notes in the App Store to see if the features have been moved or renamed in the latest version. 2. Explore the app... ⇲

Limited reporting on weather

Fix: 1. Explore the app for additional weather sections or features that may provide more comprehensive reporting. 2. Check if there are options... ⇲
 
UI issue

Navigation is confusing

Fix: 1. Familiarize yourself with the app layout by exploring each section. Take note of where key features are located. 2. Look for a help or tu... ⇲

Sections overlap in the app

Fix: 1. Close the app completely and restart it to see if the issue resolves itself. 2. Check for any available updates in the App Store, as this... ⇲
 
Glitches issue

Weather radar glitches

Fix: 1. Ensure that your app is updated to the latest version by checking the App Store. 2. Clear the app cache by uninstalling and reinstalling... ⇲
 
Customization issue

Font size is too large

Fix: 1. Check the app settings for any options to adjust font size or display settings. 2. If no options are available, adjust the overall text s... ⇲

Inability to follow stories from multiple channels

Fix: 1. Check the app settings to see if there are options to customize your news feed to include stories from multiple channels. 2. Explore the... ⇲

No option to rewind radar

Fix: 1. Check the app settings to see if there are any options related to radar playback or history. 2. If no options are available, consider usi... ⇲
 
Notifications issue

Lack of timely news alerts

Fix: 1. Ensure that notifications are enabled for the app by going to Settings > Notifications > Spectrum News and toggling on Allow Notification... ⇲
 
Network issue

Unstable connection during PiP mode

Fix: 1. Ensure you have a strong internet connection while using Picture-in-Picture (PiP) mode. Switch between Wi-Fi and cellular data to see if... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
93.3%

Bad experience
3.4%

Neutral
3.3%

~ from our NLP analysis of 39,039 combined software ratings.

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 Private Data Spectrum News collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics