fix problems on SmartNews [iphone]

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SmartNews: News That Matters
Info:
company: SmartNews, Inc.
: https://support.smartnews.com/hc/en-us/requests/new
: www.smartnews.com
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Customization issue

Inability to control news feed sources

Fix: Explore the app's settings to see if there are options to customize your news feed. Look for categories or topics you can select or deselect... ⇲

Lack of a history feature for viewed articles

Fix: Manually bookmark articles you want to revisit by using the 'Save' feature within the app. This allows you to create a personal reading list... ⇲

Confusion between state and national news

Fix: Use the search function within the app to filter news by location or topic. This can help you find the specific news you are interested in m... ⇲

Inability to share articles easily

Fix: Look for the share icon within the app, which usually appears as an arrow or three dots. Tap it to see sharing options available. OR Copy... ⇲

Excessive political bias in news sources

Fix: Diversify your news sources by following a variety of outlets with different political perspectives. This can help balance the information y... ⇲

Limited customization options for topics

Fix: Explore the app's settings to see if there are any options to customize your news feed. Look for categories or topics you can select or dese... ⇲

Difficulty in sharing articles

Fix: Ensure that you are using the latest version of the app, as updates may improve sharing functionality. Check the App Store for updates. OR... ⇲

Confusion between local and national news

Fix: Adjust your location settings in the app to prioritize local news. Look for a 'Location' or 'Local News' option in the settings menu. OR... ⇲

Limited customization for topics

Fix: Explore the app's settings to see if there are options to select or deselect topics of interest. Look for a 'Topics' or 'Interests' section.... ⇲

Algorithmic bias towards certain news sources

Fix: Diversify your news consumption by manually following a variety of sources to balance the information you receive. OR Use the app's searc... ⇲

Inability to ban specific content providers

Fix: Use the 'Report' feature on articles from sources you dislike, which may help the app learn your preferences over time. OR Manually avoid... ⇲

Inability to control news feed sources

Fix: Explore the app's settings to see if there are options to customize your news feed. Look for sections like 'Sources' or 'Preferences' to sel... ⇲

Lack of a history feature for viewed articles

Fix: Keep a personal log of articles you read by using a note-taking app to jot down titles or links for future reference. OR Use the 'Favorit... ⇲
 
Freezing issue

SmartNews freezes and crashes

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for SmartNews, and tap 'Update' if available. This can fi... ⇲

SmartNews freezes and crashes

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for SmartNews, and tap 'Update' if available. OR Clear... ⇲
 
Battery issue

Overheating issues on devices

Fix: Close other apps running in the background to reduce the load on your device. Double-tap the home button and swipe up on apps to close them.... ⇲

Overheating issues on devices

Fix: Close other background apps that may be consuming resources. Double-tap the home button and swipe up on apps to close them. OR Limit the... ⇲
 
Notifications issue

Inconsistent notifications

Fix: Check your notification settings for SmartNews. Go to Settings > Notifications > SmartNews and ensure that notifications are enabled and set... ⇲

Inconsistent notifications

Fix: Check your notification settings for SmartNews. Go to Settings > Notifications > SmartNews and ensure that notifications are enabled and set... ⇲
 
Audio issue

Ads play audio without an option to mute

Fix: Check your device's volume settings and mute the device if necessary when using the app. You can also use the physical mute switch on the si... ⇲

Ads play audio without an option to mute

Fix: Check if your device's volume is muted or turned down when using the app. You can also use the device's volume buttons to lower the sound wh... ⇲
 
Ads issue

Increased advertising frequency

Fix: Limit your usage of the app during peak times when ads may be more frequent. Try using it during off-peak hours for a better experience. O... ⇲

Difficulty in dismissing ads

Fix: Try tapping on the ad itself or the edges of the screen to find the dismiss button. Sometimes it may be hidden in a corner. OR If ads are... ⇲

Lack of a one-time fee option for ad removal

Fix: Consider using the app's free version with ads and explore other news apps that offer a one-time fee for ad removal. OR Look for promotio... ⇲

Ads obstructing article reading

Fix: Try rotating your device to landscape mode, which may help in viewing articles without obstruction from ads. OR If possible, use a reader... ⇲

Frequent pop-up ads

Fix: Consider using an ad-blocking app or browser extension that can help reduce the number of pop-up ads you encounter while using SmartNews. Lo... ⇲

Annoying full-screen ads with hidden dismiss buttons

Fix: Try to tap on the edges of the screen or look for a small 'X' in the corner of the ad to dismiss it. If the dismiss button is not visible, t... ⇲

Increased advertising frequency

Fix: Consider subscribing to a premium version of the app if available, which may offer an ad-free experience. OR Limit your usage of the app... ⇲
 
UI issue

Poor handling of article display in smart mode

Fix: Switch to a different reading mode if available, such as 'Reader Mode' or 'Standard Mode', to see if it improves the display of articles.... ⇲

Poor parsing of articles in smart mode

Fix: Switch to a different reading mode if available, such as 'Standard' or 'Text' mode, to see if the article displays better. OR Copy and pa... ⇲
 
Slow issue

Slow performance and lag

Fix: Close other apps running in the background to free up system resources. This can help improve the performance of SmartNews. OR Restart yo... ⇲
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 what users are saying
Good experience
91.8%

Neutral
4.6%

Bad experience
3.6%

~ from our NLP analysis of 841,953 combined software ratings.

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 Private Data SmartNews collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Contact Info
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data