fix problems on Astrill VPN Client [iphone]

—— Run into issues on Astrill VPN Client? Get help pending when official support gets back to you!

Astrill VPN Client

Info:

company: Veloxee Corp.

: https://www.astrill.com/support

: www.astrill.com

Chat with our AI-based Astrill VPN Client Support

🛠️ Common Astrill VPN Client Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Astrill VPN Client freezes while connecting

Fix: 1. Force close the Astrill VPN app: Double-click the Home button (or swipe up from the bottom of the screen on newer iPhones) to view all op... ⇲

Slow connection speeds

Fix: 1. Change the VPN protocol: Open the Astrill app, go to 'Settings', and select 'VPN Protocol'. Try switching to a different protocol (like O... ⇲

Network issue

Frequent disconnections

Fix: 1. Enable 'Keep Alive' feature: Go to 'Settings' in the Astrill app and enable the 'Keep Alive' option. This helps maintain the connection e... ⇲

Limited server availability

Fix: 1. Check for server updates: In the Astrill app, go to 'Settings' and look for any updates regarding server availability. Sometimes, servers... ⇲

Unreliable connection during critical times

Fix: 1. Use a wired connection: If possible, connect your iPhone to a Wi-Fi network using an Ethernet adapter for a more stable connection during... ⇲

Settings issue

Inability to turn off VPN

Fix: 1. Force close the app: If the app is unresponsive, force close it as described in the first issue. This should allow you to reopen it and d... ⇲

Frequent need to toggle settings

Fix: 1. Save preferred settings: In the Astrill app, explore if there is an option to save your preferred settings so you don’t have to toggle th... ⇲

Support issue

Poor customer support

Fix: 1. Utilize the FAQ section: Visit the Astrill website and check their FAQ section for common issues and solutions that may help you resolve... ⇲

Payments issue

High subscription cost

Fix: 1. Look for promotional offers: Check the Astrill website or app for any ongoing promotions or discounts that may reduce the subscription co... ⇲

Payment options are limited

Fix: 1. Use alternative payment methods: If your preferred payment method is not available, consider using a virtual credit card or payment servi... ⇲

No refunds for service issues

Fix: 1. Review the terms of service: Familiarize yourself with the terms of service regarding refunds to understand your rights and options. OR... ⇲

Compatibility issue

Difficulties with mobile app functionality

Fix: 1. Update the app: Ensure that you have the latest version of the Astrill app installed. Go to the App Store, search for Astrill, and tap 'U... ⇲

Inconsistent performance across devices

Fix: 1. Check device compatibility: Ensure that your iPhone is running a compatible version of iOS for the Astrill app. Update your iOS if necess... ⇲

Issues with specific apps not working

Fix: 1. Use split tunneling: If available, enable split tunneling in the Astrill app to allow specific apps to bypass the VPN while others use it... ⇲

UI issue

UI is outdated

Fix: 1. Provide feedback through the app: While you cannot contact support, you can often find a feedback option within the app to suggest improv... ⇲