fix problems on Lantern [iphone]

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—— Run into issues on Lantern? Get help pending when official support gets back to you!

Lantern: Fast, Secure VPN
Info:
company: Brave New Software Project, Inc
: https://lantern.io
: lantern.io
Chat with our AI-based Lantern Support
   Hello! How can I assist you?  

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Network issue

fails to connect

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data or vice versa. If the issue persist... ⇲

connection drops

Fix: To minimize connection drops, try using a wired connection if possible, or ensure that your Wi-Fi signal is strong. You can also try moving... ⇲

limited free data

Fix: To manage your data usage, consider using the VPN only when necessary, such as when accessing sensitive information or using public Wi-Fi. T... ⇲

automatic disconnection

Fix: Check your device's battery optimization settings. Some devices may automatically disconnect apps to save battery. Go to Settings > Battery... ⇲
 
Crashes issue

Lantern crashes

Fix: If the app crashes frequently, try uninstalling and reinstalling it. This can resolve issues caused by corrupted files. To uninstall, press... ⇲
 
Updates issue

outdated iOS version

Fix: To update your iOS version, go to Settings > General > Software Update. If an update is available, follow the prompts to download and instal... ⇲

no upgrade option

Fix: If you are unable to find an upgrade option, check the app's settings or account section to ensure you are logged in with the correct accoun... ⇲
 
Support issue

no customer support response

Fix: While waiting for a response from customer support, check the app's FAQ section or online forums for common issues and solutions. Many users... ⇲
 
Loading issue

difficult to open websites

Fix: If you are having trouble opening websites while connected to the VPN, try switching to a different server location within the app. Some ser... ⇲
 
UI issue

no error messages displayed

Fix: If the app is not displaying error messages, try restarting the app. Close it completely and then reopen it to see if any error messages app... ⇲
 
Account issue

pro version not accessible

Fix: Ensure that you are logged into the correct account that has access to the pro version. If you have multiple accounts, try logging out and l... ⇲

service suspension without notice

Fix: If you suspect your service has been suspended, check your email for any notifications from the app regarding your account status. Sometimes... ⇲
 
Login issue

inability to log in

Fix: If you cannot log in, double-check your username and password for any typos. If you have forgotten your password, use the 'Forgot Password'... ⇲
 
Payments issue

no refund process available

Fix: If you are seeking a refund, check the app store's refund policy. You may be able to request a refund directly through the App Store by goin... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
54.3%

Good experience
38.4%

Neutral
7.3%

~ from our NLP analysis of 1,281 combined software ratings.

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 Private Data Lantern collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Lantern Pro: One Year Plan: $55.99 One year of access with Lantern Pro
  2. Lantern Pro: Two Year Plan: $100.99 Two years of access with Lantern Pro.
  3. Lantern Pro: One Month Plan: $12.00 One month of access with Lantern Pro