fix problems on Intercom Conversations [iphone]

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—— Run into issues on Intercom Conversations? Get help pending when official support gets back to you!

Intercom Conversations
Info:
company: Intercom
: http://www.intercom.com
: www.intercom.com
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Features issue

Limited saved replies

Fix: To manage this limitation, create a document or note on your device where you store frequently used replies. You can easily copy and paste f... ⇲

Requires HTML for editing

Fix: Familiarize yourself with basic HTML tags that you might need for formatting. There are many online resources and tutorials that can help yo... ⇲

Cannot add tags to conversations

Fix: As a workaround, you can use a consistent naming convention in your conversation titles or notes to categorize them. This will help you keep... ⇲

No integrations available

Fix: Explore alternative tools that offer the integrations you need and can work alongside Intercom Conversations. For example, if you need CRM f... ⇲

No keyboard shortcuts for external keyboards

Fix: Check if your device's accessibility settings allow you to create custom keyboard shortcuts for frequently used actions. This can help strea... ⇲

Cannot copy single sentences

Fix: As a workaround, try tapping and holding on the text to select it, then use the selection handles to adjust the selection to just the senten... ⇲

Basic functions are difficult or impossible

Fix: Take time to explore the app's settings and help documentation to familiarize yourself with its features. Sometimes, basic functions may be... ⇲

Half-baked app compared to web version

Fix: Utilize the web version for tasks that require more robust features, and use the mobile app for quick responses or on-the-go communication.... ⇲

Missing functionality compared to web

Fix: Identify the specific functionalities you are missing and look for alternative apps that can fill those gaps. For example, if you need advan... ⇲

Cannot see ticket details

Fix: If ticket details are not visible, try refreshing the app or logging out and back in. This can sometimes resolve display issues. OR As a... ⇲

No quick ways to close conversations

Fix: Develop a routine for closing conversations, such as setting a specific time each day to review and close out conversations that are resolve... ⇲

Cannot edit snippets before sending

Fix: Draft your snippets in a separate text editor where you can easily edit them before copying and pasting them into the app. This allows for m... ⇲

Macros do not work

Fix: Check the settings for macros within the app to ensure they are enabled and configured correctly. Sometimes, macros may need to be re-record... ⇲

Cannot attach files to chats

Fix: As a workaround, consider using a file-sharing service (like Google Drive or Dropbox) to upload your files and share the link in the chat in... ⇲
 
Performance issue

Inconsistent app performance

Fix: Regularly clear the app's cache and data to improve performance. You can do this by going to your device settings, finding the Intercom Conv... ⇲
 
Messages issue

Filter resets to 'All' messages

Fix: After applying your desired filter, take note of the filter settings and manually reapply them each time you open the app. This can be tedio... ⇲
 
UI issue

Different order of message options compared to web

Fix: Familiarize yourself with the mobile app's layout and options. Create a quick reference guide for yourself that outlines the differences in... ⇲

Tab bar icons are not descriptive

Fix: Create a legend or key for yourself that explains what each icon represents. Keep this handy while using the app until you become more famil... ⇲
 
Crashes issue

Intercom Conversations crashes when clicking on conversations

Fix: Try uninstalling and reinstalling the app to see if that resolves the crashing issue. This can help clear any corrupted data that may be cau... ⇲

Intercom Conversations crashes upon opening

Fix: Force close the app and restart it. If the problem persists, try restarting your device to clear any temporary issues that may be causing th... ⇲

Mobile SDK causes app crashes

Fix: If you are using any third-party integrations or SDKs, try disabling them to see if the app stabilizes. This can help identify if the SDK is... ⇲

Intercom Conversations crashes immediately after opening

Fix: Force close the app and restart it. If the issue persists, try uninstalling and reinstalling the app to clear any corrupted data that may be... ⇲
 
Slow issue

Slow performance on iPhone Pro Max

Fix: Close any background apps that may be consuming resources. Double-tap the home button (or swipe up from the bottom on newer models) and swip... ⇲
 
Notifications issue

Notifications do not work consistently

Fix: Check your device's notification settings for the Intercom Conversations app. Ensure that notifications are enabled and that you have allowe... ⇲

Notifications leave remnants on home screen

Fix: Try clearing the app's cache and data to see if that resolves the issue. You can do this through your device settings under the app's storag... ⇲
 
Bugs issue

Intercom Conversations is buggy and lacks fixes

Fix: Regularly check for updates in the App Store, as developers often release patches to fix bugs. Keeping the app updated can help improve stab... ⇲
 
Login issue

Unable to sign in with Gmail account

Fix: Ensure that you are using the correct login credentials and that your Gmail account is active. If you have two-factor authentication enabled... ⇲
 
Settings issue

Defaults to 'All' messages instead of relevant ones

Fix: Manually set your preferred filter each time you open the app. While this is not ideal, it ensures you see the messages you want until a mor... ⇲
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 what users are saying
Bad experience
55.6%

Good experience
27.8%

Neutral
16.7%

~ from our NLP analysis of 108 combined software ratings.

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 Private Data Intercom Conversations collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics