—— Run into issues on Pool Time ClearPool Expert? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Force close the app by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the ClearPool Expert app... ⇲
Fix: Ensure that you are using the correct test strips recommended by the app. Different brands may have different color matching standards, whic... ⇲
Fix: If you are uncomfortable with creating an account, check if there is a guest mode or limited functionality available without an account. Som... ⇲
Fix: Before following the app's recommendations, cross-check with a reliable pool maintenance guide or consult with a local pool expert to ensure... ⇲
Fix: Check if there is a history or log feature within the app. This is often found in the settings or main menu, allowing you to view past test... ⇲
Fix: Keep a detailed log of your pool's chemical levels and the app's recommendations. This can help you identify patterns and adjust your approa... ⇲
Fix: Ensure that the app has the necessary permissions to access your camera. Go to Settings > Privacy > Camera and make sure the ClearPool Exper... ⇲
Fix: Close any other apps running in the background to free up memory. Double-tap the home button (or swipe up) and swipe away any unnecessary ap... ⇲
Fix: If the app does not support your pool size, manually input your pool's specifications in the settings if possible, or use the app's features... ⇲
Fix: Check the app's compatibility requirements in the App Store to ensure your device meets the necessary specifications. If not, consider using... ⇲
Fix: Try using the app during off-peak hours when server load may be lower, which can improve performance. OR Clear the app's cache or data if... ⇲
Fix: Refer to general pool maintenance guidelines available online or in pool care books, which often provide standard procedures for adding chem... ⇲
Fix: Familiarize yourself with the app's layout by exploring each section. Sometimes, spending a few minutes navigating can help you understand t... ⇲