fix problems on Thumbtack [iphone]

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—— Run into issues on Thumbtack ? Get help pending when official support gets back to you!

Thumbtack for Professionals
Info:
company: Thumbtack, Inc.
: http://support.thumbtack.com
: www.thumbtack.com
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Payments issue

Automatic charges for direct leads

Fix: Review your account settings to see if there is an option to disable automatic lead purchases. If not, be vigilant about the leads you accep... ⇲

High lead costs for small jobs

Fix: Focus on larger projects that justify the lead cost. Use the app's filtering options to prioritize leads that are more likely to yield highe... ⇲

Refunds only in credits, not cash

Fix: Plan your lead purchases carefully to minimize the need for refunds. If you do receive credits, use them strategically for leads that are mo... ⇲

Leads can be charged multiple times

Fix: Keep a close eye on your lead purchases and set a budget to avoid overspending. Regularly review your account statements to catch any discre... ⇲
 
Support issue

Limited customer service support

Fix: Utilize the app's help center and FAQ section for common issues. Many questions can be resolved through self-service resources without needi... ⇲

Poor customer support response times

Fix: Utilize the app's self-help resources to resolve issues quickly. Many common problems can be addressed without waiting for support. OR Do... ⇲
 
Settings issue

Leads often do not match preferences

Fix: Regularly update your profile and preferences in the app to ensure that you are receiving leads that align with your skills and services. Th... ⇲
 
Privacy issue

Fake or unresponsive contact information

Fix: When you receive a lead, try to verify the contact information through a quick online search or by reaching out via multiple channels (e.g.,... ⇲
 
Quality issue

Inconsistent lead quality

Fix: Track the quality of leads over time and identify which types of leads convert best for your business. Use this data to refine your lead sel... ⇲
 
Account issue

Account bans without clear explanation

Fix: Review the app's terms of service to ensure compliance. Familiarize yourself with the rules to avoid unintentional violations that could lea... ⇲
 
Competition issue

High competition with established pros

Fix: Differentiate yourself by showcasing unique skills or services that set you apart from established professionals. Highlight your strengths i... ⇲

Mass price shopping by customers

Fix: Focus on building relationships with potential clients rather than just competing on price. Offer value through excellent service and commun... ⇲
 
Transparency issue

Lack of transparency in lead pricing

Fix: Stay informed about the pricing structure by regularly checking the app for updates or changes in lead costs. This can help you plan your bu... ⇲
 
Permissions issue

Inability to contact customers outside the app

Fix: Use the app's messaging system to communicate effectively with leads. Be prompt and professional in your responses to build trust. OR Enc... ⇲
 
Security issue

Frequent scams and unqualified leads

Fix: Be cautious when evaluating leads. Look for red flags such as vague descriptions or unrealistic requests. Trust your instincts and avoid lea... ⇲
 
Follow-up issue

Leads often require significant follow-up

Fix: Develop a follow-up schedule for leads that you contact. Use reminders or a CRM tool to keep track of your follow-up efforts and ensure time... ⇲
 
Cancellations issue

High cancellation rates after booking

Fix: Set clear expectations with clients during the booking process to minimize cancellations. Communicate your policies and the importance of co... ⇲
 
Pricing issue

Inflexible pricing model for pros

Fix: Explore ways to offer flexible pricing options within the constraints of the app. For example, consider tiered pricing based on the complexi... ⇲
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 what users are saying
Good experience
85.4%

Bad experience
11.3%

Neutral
3.3%

~ from our NLP analysis of 52,061 combined software ratings.

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 Private Data Thumbtack collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Contact Info
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics