fix problems on Ventura County Star [iphone]

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—— Run into issues on Ventura County Star? Get help pending when official support gets back to you!

Ventura County Star
Info:
company: Gannett
: https://help.vcstar.com
: www.vcstar.com
Chat with our AI-based Ventura County Star Support
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Ads issue

Ads not removed for subscribers

Fix: Check your subscription status within the app settings to ensure that you are logged in with the correct account that has an active subscrip... ⇲
 
Notifications issue

Frequent subscription prompts for existing subscribers

Fix: Ensure that you are logged into the app with the same account used for your subscription. Go to the app settings and verify your account det... ⇲

Too many sports alerts despite preferences

Fix: Go to the app settings and review your notification preferences. Adjust the settings to limit alerts to only the categories you are interest... ⇲
 
Account issue

Inconsistent access to articles

Fix: Check your internet connection to ensure it is stable. A weak connection can lead to issues accessing content. Try switching between Wi-Fi a... ⇲

Inaccurate subscription status

Fix: Log out of the app and log back in to refresh your subscription status. This can often correct any discrepancies. OR Check your subscript... ⇲
 
UI issue

Old and outdated interface

Fix: Explore the app settings to see if there are any options to customize the interface or update the app. Keeping the app updated can sometimes... ⇲

Large border space around pages

Fix: Check the app settings for any layout or display options that may allow you to adjust the view or margins of the articles. OR If no optio... ⇲
 
Slow issue

Slow loading times

Fix: Close any other apps running in the background to free up system resources. This can help improve the loading speed of the Ventura County St... ⇲
 
Bugs issue

Issues with bookmarking articles

Fix: Ensure that you are logged into your account when trying to bookmark articles. Sometimes, being logged out can prevent bookmarking functiona... ⇲
 
Login issue

Complex login process

Fix: Use a password manager to store and autofill your login credentials, making the process quicker and easier. OR If you have trouble rememb... ⇲
 
Accessibility issue

Accessibility issues for visually impaired users

Fix: Enable VoiceOver on your iPhone by going to Settings > Accessibility > VoiceOver. This can help read the content aloud and improve navigatio... ⇲
 
Crashes issue

Frequent app crashes

Fix: Ensure that your app is updated to the latest version available in the App Store, as updates often include bug fixes that can resolve crashi... ⇲
 
Audio issue

Limited highlighting options for audio reading

Fix: Explore the app settings to see if there are any options to customize audio reading features, including highlighting or text size adjustment... ⇲
 
Updates issue

Old news coverage

Fix: Check the app settings for any options to filter or sort news by date to ensure you are viewing the most recent articles. OR If the app d... ⇲
 
Payments issue

Bait and switch subscription pricing

Fix: Review your subscription details in the app to ensure you are aware of the current pricing and terms. Keep a record of your original subscri... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
87.5%

Bad experience
6.6%

Neutral
5.9%

~ from our NLP analysis of 1,929 combined software ratings.

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 Private Data Ventura County Star collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Ventura County Star: $19.99 Enjoy the latest news, photos, and videos from Ventura County Star with the digital subscription.
  2. Ventura County Star Annual Digital Subscription: $69.99 Enjoy the latest news, photos, and videos from Ventura County Star with the digital subscription!