fix problems on Harris Teeter [iphone]

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—— Run into issues on Harris Teeter? Get help pending when official support gets back to you!

Harris Teeter
Info:
company: The Kroger Co.
: https://contact.harristeeter.com/contact-us
: www.harristeeter.com
Chat with our AI-based Harris Teeter Support
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Bugs issue

Harris Teeter frequently encounters problems

Fix: Check for app updates in the App Store. Keeping the app updated can resolve many bugs and performance issues. If an update is available, ins... ⇲
 
Login issue

Does not remember user login

Fix: Make sure the 'Remember Me' option is checked when logging in. If the app still does not remember your login, try uninstalling and reinstall... ⇲
 
Payments issue

No Apple Pay option

Fix: Check if your payment settings in the app allow for credit card entry. You can manually enter your card details as a workaround until Apple... ⇲
 
Inventory issue

Items often not available for online order

Fix: Check the availability of items in-store before placing an online order. You can call your local store to confirm stock levels. OR Consid... ⇲

Items marked as in-store only

Fix: If you see items marked as in-store only, consider visiting the store to purchase them directly, or check if they can be ordered for pickup.... ⇲

Inconsistent item availability

Fix: Check the app regularly for updates on item availability, as stock levels can change frequently. OR Consider shopping at different times... ⇲
 
Search issue

Search results include irrelevant items

Fix: Use specific keywords when searching for items. For example, instead of searching for 'bread', try 'whole grain bread' to narrow down result... ⇲

No option to filter by sales

Fix: Check the 'Deals' or 'Sales' section of the app to find discounted items, as filtering may not be available. OR Create a manual list of i... ⇲

Confusing item search results

Fix: Try using more specific search terms or filters to narrow down your results. Avoid generic terms that may yield a wide range of items. OR... ⇲
 
Customization issue

Substitution options are limited

Fix: When placing an order, specify your preferred substitutes in the notes section if available. This can help the store provide alternatives th... ⇲

Deli orders cannot specify weight

Fix: When ordering deli items, specify your desired quantity in terms of servings or pieces, and mention your preference for weight in the notes... ⇲

No recipe grabber feature

Fix: Use a separate recipe app or website to find recipes and manually add the ingredients to your Harris Teeter shopping list. OR Create a do... ⇲

Heavy bags are difficult to carry

Fix: Use reusable shopping bags with handles to make carrying easier. Consider using a cart or basket if available in-store. OR If you frequen... ⇲
 
UI issue

Increased steps to complete checkout

Fix: Review your checkout process and see if you can save your payment and shipping information in the app settings to streamline future orders.... ⇲

Harris Teeter redirects to web versions

Fix: Ensure you are using the latest version of the app. If the app continues to redirect, try clearing your browser cache or using the app exclu... ⇲

Visuals are cluttered and hard to read

Fix: Adjust your device's display settings for better visibility, such as increasing text size or enabling bold text in your iPhone settings. O... ⇲

Difficult to find pickup orders

Fix: Use the 'Orders' section in the app to locate your pickup orders. Familiarize yourself with the layout to make it easier next time. OR Ke... ⇲
 
Ads issue

Weekly ad items do not add to cart

Fix: Manually search for weekly ad items in the app and add them to your cart individually if they do not add automatically. OR Check the app... ⇲

Delivery options are misleading

Fix: Review the delivery options carefully before placing an order to ensure you understand the terms and conditions. OR Consider using in-sto... ⇲
 
Syncing issue

Lost cart items frequently

Fix: Before leaving the app, ensure you save your cart or take a screenshot of it to remember what you wanted to purchase. OR Try to complete... ⇲
 
Notifications issue

Notifications about order status are lacking

Fix: Check your app notification settings to ensure they are enabled. Go to your iPhone settings, find the Harris Teeter app, and allow notificat... ⇲
 
Slow issue

Longer time required to place orders

Fix: Prepare a shopping list in advance to streamline the ordering process and reduce time spent searching for items. OR Try to shop during of... ⇲
 
Support issue

Poor customer service communication

Fix: Utilize the app's FAQ or help section for common issues, which may provide quicker answers than contacting customer service. OR Keep a re... ⇲
 
Updates issue

Harris Teeter performance has degraded after updates

Fix: Try uninstalling and reinstalling the app to reset it and potentially improve performance after an update. OR Clear your device's cache a... ⇲
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 what users are saying
Good experience
87.6%

Bad experience
8.7%

Neutral
3.8%

~ from our NLP analysis of 14,431 combined software ratings.

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 Private Data Harris Teeter collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness