fix problems on BAND [iphone]

—— Run into issues on BAND? Get help pending when official support gets back to you!

BAND - App for all groups

Info:

company: NAVER Corp.

: https://mhelp.cs.band.us/

: band.us

Chat with our AI-based BAND Support

🛠️ Common BAND Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Auto-correct feature removed

Fix: Check your iPhone settings by going to Settings > General > Keyboard. Ensure that 'Auto-Correction' is turned on. If it is already on, try t... ⇲

18% of users had this problem

Slow video uploads

Fix: Ensure you are connected to a strong Wi-Fi network. If possible, switch to a different Wi-Fi network or try uploading during off-peak hours... ⇲

16% of users had this problem

Network issue

Buffering issues during video calls

Fix: Check your internet connection speed using a speed test app. If the speed is low, try moving closer to your Wi-Fi router or switching to a w... ⇲

Freezing issue

BAND freezes with excessive notifications

Fix: Reduce the number of notifications by adjusting settings in Settings > Notifications > BAND to limit alerts to essential ones only. OR Re... ⇲

Bugs issue

No red underlines for misspelled words

Fix: Go to Settings > General > Keyboard and ensure 'Check Spelling' is enabled. This should allow misspelled words to be underlined in red as yo... ⇲

Audio issue

Delayed and glitchy sound during calls

Fix: Ensure that your device's software is up to date by going to Settings > General > Software Update. Install any available updates. OR Try... ⇲

Notifications issue

Notifications not timely

Fix: Check your notification settings by going to Settings > Notifications > BAND. Ensure that notifications are allowed and set to 'Immediate' f... ⇲

Excessive notifications about app features

Fix: Go to Settings > Notifications > BAND and customize your notification preferences to reduce the frequency of feature alerts. OR Consider... ⇲

Cannot customize notification settings for all bands

Fix: Check if there is a global notification setting in the app that allows you to adjust preferences for all bands at once. OR Manually adjus... ⇲

UI issue

BAND layout confusing for new users

Fix: Familiarize yourself with the app by exploring the help section or user guide, if available, to understand the layout and features better.... ⇲

Difficult to differentiate users with similar names

Fix: Encourage users to add profile pictures or unique identifiers in their profiles to make it easier to distinguish between them. OR Use dir... ⇲

Customization issue

Inability to edit comments

Fix: As a workaround, you can delete your comment and repost it with the desired changes. To delete, tap and hold your comment until the option a... ⇲

Inability to edit posts of others

Fix: If you need to correct information, consider commenting on the post to clarify or provide additional details. OR Encourage group members... ⇲

Limited sign-up deadline options

Fix: Plan ahead and set reminders for sign-up deadlines using your phone's calendar or a task management app. OR Communicate with group member... ⇲

Settings issue

Limited calendar functionality

Fix: Use a separate calendar app that integrates with BAND, such as Google Calendar, to manage events more effectively. OR Create reminders in... ⇲

Inability to save and name locations for calendar entries

Fix: Use a notes app to keep track of important locations and manually enter them into the calendar when needed. OR Consider using a mapping a... ⇲

Messages issue

Cannot view who has read messages in chat rooms

Fix: Encourage group members to respond to messages to keep track of engagement, as read receipts may not be available. OR Use polls or questi... ⇲

Messages appear in unknown order

Fix: Check if there is a sorting option in the chat settings that allows you to organize messages by date or relevance. OR Try refreshing the... ⇲

Slow issue

Slow load times for chat rooms

Fix: Clear the app cache by going to Settings > General > iPhone Storage > BAND and selecting 'Offload App' to free up space and improve performa... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

68.7%

Bad experience

22.8%

Neutral

8.5%

~ from our NLP analysis of 7,972 combined software ratings.

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Private Data BAND collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Location
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
- Diagnostics
- Other Data

Cost of Subscriptions

Band Sticker: $1.99 You can use it for chatting and posting etc.
AD FREE - 30days: $1.99 Hides advertisement in BAND for 30days
100GB Storage (6 months): $16.99 Adds extra 100GB of storage to your band for 6 months. Uploaded files will not be expired unless they exceed 100GB.
100GB Storage (1 year): $33.99 Adds extra 100GB of storage to your band for 1 year. Uploaded files will not be expired unless they exceed 100GB.
EXO’s 3.6.5 Days: $1.99 If you purchase this sticker, you can use it for chatting and posting etc.
The dog(English): $1.99 If you purchase this sticker, you can use it for chatting and posting etc.
Yoha: $1.99 If you purchase this sticker, you can use it for chatting and posting etc.
Ma Tough Bro(English): $1.99 If you purchase this sticker, you can use it for chatting and posting etc.
Give thanks with flower (English): $1.99 If you purchase this sticker, you can use it for chatting and posting etc.
Super v Hero: $1.99 If you purchase this sticker, you can use it for chatting and posting etc.