fix problems on GroupMe [iphone]

​

—— Run into issues on GroupMe? Get help pending when official support gets back to you!

GroupMe
Info:
company: Skype Communications S.a.r.l
: https://groupme.com/help
: groupme.com
Chat with our AI-based GroupMe Support
   Hello! How can I assist you?  

characters left:
 
Settings issue

No option to delete groups

Fix: While you cannot delete a group, you can leave it. Open the group chat, tap on the group name at the top, scroll down, and select 'Leave Gro... ⇲

Issues with scheduling features

Fix: Double-check the time zone settings on your device. Go to 'Settings' > 'General' > 'Date & Time' and ensure the correct time zone is selecte... ⇲
 
UI issue

Blue dot for new messages is misleading

Fix: Try refreshing the app by pulling down on the chat list to see if the blue dot disappears after reading the messages. OR Check if there a... ⇲

Accessibility issues with screen readers

Fix: Ensure that VoiceOver is enabled on your iPhone. Go to 'Settings' > 'Accessibility' > 'VoiceOver' and toggle it on. This may help with navig... ⇲

New UI is bulky and hard to navigate

Fix: Familiarize yourself with the new layout by exploring each section of the app. Take time to learn where features are located. OR Check fo... ⇲
 
Crashes issue

GroupMe crashes frequently

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for GroupMe, and tap 'Update' if available. OR Try cle... ⇲
 
Camera issue

Cannot save images taken on GroupMe

Fix: Check your phone's storage. If your device is low on storage, it may prevent saving images. Go to 'Settings' > 'General' > 'iPhone Storage'... ⇲
 
Notifications issue

Notifications do not show which group a message is from

Fix: Check your notification settings in the app. Go to 'Settings' > 'Notifications' and ensure that 'Show Previews' is set to 'Always' or 'When... ⇲
 
Security issue

Scams impersonating support

Fix: Be cautious of any messages claiming to be from support. Always verify through official channels and avoid sharing personal information. O... ⇲

Pop-ups asking for personal information

Fix: Be cautious and do not provide personal information in response to pop-ups. Always verify the source before sharing any details. OR Adjus... ⇲

Account security concerns

Fix: Enable two-factor authentication if available. This adds an extra layer of security to your account. OR Regularly update your password an... ⇲

Cloning feature misused

Fix: Educate group members about the proper use of the cloning feature to prevent misuse. Share guidelines on how to use it responsibly. OR If... ⇲
 
Messages issue

Cannot edit or delete messages

Fix: Currently, GroupMe does not allow editing or deleting messages. As a workaround, you can send a follow-up message to clarify or correct any... ⇲

Direct messages not showing up

Fix: Check if you have any filters applied in your chat list. Make sure you are viewing all messages and not just group messages. OR Try loggi... ⇲

Inconsistent picture sending

Fix: Check your internet connection. A weak connection can lead to failed uploads. Switch between Wi-Fi and cellular data to test. OR Try resi... ⇲

Lack of announcement board for important messages

Fix: Use pinned messages to highlight important announcements. Tap and hold a message to pin it for easy access by all group members. OR Creat... ⇲
 
Glitches issue

Glitches in video playback

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs. Check the App Store for updates. OR Try restarting your... ⇲
 
Login issue

Frequent logouts

Fix: Check your internet connection. Unstable connections can cause the app to log you out. Switch between Wi-Fi and cellular data to see if it i... ⇲
 
Uploads issue

Limit on number of photos that can be posted

Fix: If you reach the limit, consider creating a new group for sharing additional photos or use a different platform for sharing large batches of... ⇲
 
Account issue

Problems adding people back to groups

Fix: Ensure that the person you are trying to add is not already a member of the group. If they are, they will not appear in the add list. OR... ⇲
 
Slow issue

GroupMe runs slow and freezes

Fix: Close any background apps that may be using resources. Double-tap the home button and swipe up on apps to close them. OR Consider uninsta... ⇲
 
Customization issue

Difficulty setting group photos

Fix: Ensure you have the correct permissions to change the group photo. Only admins can change the group photo. If you are an admin, tap on the g... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
93.9%

Neutral
3.4%

Bad experience
2.7%

~ from our NLP analysis of 1,558,860 combined software ratings.

 Switch to these Alternatives:
Yik Yak
ZeeMee: College Chat & Friends
Fizz: What's Fizzin'?
Flare - For Groups
RoomSync
LineLeap
Geneva
Marco Polo - Video Messenger
BAND - App for all groups
Beer Buddy - Drink with me!

 Private Data GroupMe collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contacts
    • Search History
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Most Wanted Emoji Pack: $0.99 You asked for them, and we made them happen! Here are your most wanted emojis, from burritos to selfies.
  2. Most Wanted 2 Emoji Pack: $0.99 Your emoji appetite cannot be satisfied! Here are even more of your most wanted emojis including Sherlock, air quotes, black hearts and more!
  3. Adventure Time: $1.99 An emoji pack featuring characters from the show Adventure TIme.
  4. University of Alabama Emoji Pack: $1.99 An emoji pack themed around the University of Alabama.
  5. March Madness Emoji Pack: $0.99 An emoji pack themed around March Madness.
  6. University of Texas Emoji Pack: $1.99 An emoji pack themed around University of Texas.
  7. Michigan Wolverines Emoji Pack: $0.99 An emoji pack themed around the University of Michigan.
  8. Florida Gators Emoji Pack: $0.99 An emoji pack themed around the University of Florida.
  9. Wisconsin Badgers Emoji Pack: $0.99 An emoji pack themed around the University of Wisconsin.
  10. University of Notre Dame Emoji: $1.99 Emoji characters taken from the iconography of the University of Notre Dame