fix problems on FirstCNB [iphone]

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—— Run into issues on FirstCNB? Get help pending when official support gets back to you!

FirstCNB
Info:
company: First Citizens National Bank
: https://www.firstcnb.com/About/CustomerSupport
: www.firstcnb.com
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Security issue

Touch ID and Face ID issues

Fix: 1. Ensure that Touch ID or Face ID is properly set up on your device. Go to Settings > Face ID & Passcode or Touch ID & Passcode and reconfi... ⇲

Requires frequent password changes

Fix: 1. Use a password manager to keep track of your passwords and make the process of changing them easier.\n2. Set a strong, memorable password... ⇲
 
Updates issue

Slow balance updates

Fix: 1. Refresh the app by pulling down on the screen to manually update the balance.\n2. Check your internet connection to ensure it is stable a... ⇲

FirstCNB is outdated

Fix: 1. Check for updates in the App Store to ensure you have the latest version of the app.\n2. Explore the app settings to see if there are any... ⇲
 
Compatibility issue

Limited functionality

Fix: 1. Explore all available features within the app by navigating through the menu options to ensure you are not missing any functionality.\n2.... ⇲

Lack of features compared to competitors

Fix: 1. Use the web version of FirstCNB if available, as it might offer more features than the mobile app.\n2. Consider using third-party financi... ⇲
 
UI issue

Difficult navigation

Fix: 1. Familiarize yourself with the app layout by spending some time exploring each section and menu.\n2. Look for a help or tutorial section w... ⇲

Poor user interface

Fix: 1. Familiarize yourself with the app layout by spending some time exploring each section and menu.\n2. Look for a help or tutorial section w... ⇲

FirstCNB needs a makeover

Fix: 1. Check for updates in the App Store to ensure you have the latest version of the app, which might include design improvements.\n2. Use the... ⇲
 
Login issue

Inconsistent login experience

Fix: 1. Ensure your internet connection is stable. Try switching between Wi-Fi and mobile data to see if it improves the login experience.\n2. Cl... ⇲

FirstCNB fails to recognize login credentials

Fix: 1. Double-check your login credentials for accuracy, ensuring that Caps Lock is not enabled and that you are entering the correct username a... ⇲
 
Bugs issue

Frequent technical issues

Fix: 1. Keep your app and iOS updated to the latest versions to ensure compatibility and bug fixes.\n2. Restart your device regularly to clear te... ⇲
 
Payments issue

No Apple Pay support

Fix: 1. Use alternative payment methods supported by the app, such as direct bank transfers or other mobile payment services.\n2. Consider using... ⇲

Inability to process transactions instantly

Fix: 1. Ensure your internet connection is stable and fast to facilitate quicker transaction processing.\n2. Try processing transactions during n... ⇲
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 what users are saying
Good experience
80.8%

Bad experience
14.5%

Neutral
4.7%

~ from our NLP analysis of 193 combined software ratings.

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 Private Data FirstCNB collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Usage Data
    • Diagnostics